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Assistant Manager Accounts Management

MedNet Global Healthcare Solutions LLC

Posted on March 28, 2019

3 - 5 years Dubai - United Arab Emirates

Bachelor of Business Administration(Management), Other(Other). Any Nationality

Opening 01

Job Description

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MedNet Group in the UAE
As a member of Munich Re the
MedNet Group is a leading TPA across the MEA region. We are currently seeking
to hire a Assistant Manager - Accounts
Management who will be accountable for develop relationships with the insurance
companies while building, maintaining and client servicing. including but
not limited to the following tasks and responsibilities:
Establish and maintain good business
relationships with clients and ensure high quality customer service with an aim
to further build on MedNet brand image to increase business.
Complaint Management
Serve as the first point of contact for
client queries and client complaints
Work in partnership with operations and
other business unit to ensure that SLA requirements are fulfilled and work to
ensure clients satisfaction
Market research
Update management on the market
developments and conduct necessary research activities
Organize periodic follow-up meetings,
workshops and marketing seminars in partnership with operations.
updates and reporting
Conduct Monthly team meeting and update
the service issues from the Client (Operational Head)
Conduct weekly team meeting and update
the service issues from the Client (Managers & AM)
Onboarding client: new PIC or New groups
(large): update manager/AM/TL in conjunction with operations
& Working Relationships:
Coordinate with all operational
departments (Production, Claims, MCC, Network, and Finance) on client
requirements / service development plans.
Interact and
communicate with external clients (PICs, Brokers, Direct Client) on new business
leads/ renewals and client servicing.
Bachelor s Degree in business / Marketing
Management or any other equivalent qualification relating to Insurance Industry
Minimum Experience:
3-5 years of Health Insurance or broker
experience or equivalent client management experience in UAE & GCC Market
Experience with Primary Insurance and
non-traditional products.
Job-Specific Knowledge & Skills:
Strong interpersonal and communication
skills with a special focus on relationship management
Excellent Presentations and time
management and organization skills.
Record keeping, accurate and
In-depth knowledge of Insurance and TPA
principles and procedures
Familiarity with accounting, finance,
underwriting and actuarial concepts is added advantage
Required Competencies:
Ability to explain complex transaction
structures to both technical and non-technical audiences.
Arabic and English language is must
Excellent negotiation and analytical /
problem solving skills
Entrepreneurial spirit and strong team
Flexibility to travel and multitasking
Ability to work within senior manager
across of all facts of the business.


Sales / Business Development


Assistant Manager Accounts Management


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MedNet Global Healthcare Solutions LLC

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