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Assistant Manager - Digital Banking and IVR

The National Bank of Ras Al-Khaimah (P.S.C)

Posted on May 6, 2019

5 - 10 years Dubai - United Arab Emirates

Any Graduation. Any Arabic National, Any European National, Indian, Filipino

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Job Description

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Digital Banking usage and penetration, to roll out new services, to expand the Bank's alternate channel network and to develop and implement appropriate strategies for multi-channel delivery among business customers


Assisting with business banking related Digital Banking and IVR initiatives within the bank

Ensuring smooth operations of digital channels ( Digital Banking and IVR) and liaise with IT to ensure channel platforms are up and running smoothly and thus ensuring minimal impact to the end customers and service quality
Identifying strategic initiatives and collaborate with business banking units, Projects and IT to ensure channel platforms are up to date and runs smoothly and thus ensuring minimal
impact to the end customers and service quality

Using expert judgement to identify and mitigate risks arising out of existing and proposed digital initiatives to ensure that development and enhancement of changes comply with Information Security, Internal Controls, Compliance and Legal
Performing regular competitor analysis and conducting market study to be upto date with the latest development in technology to propose and implement new features and services to drive adoption and usage of digital channels amongst the Banks customer base Working together with other business units to implement business strategies to increase and achieve usage numbers for all digital channels of the Bank by migrating relevant banking services to digital channels with a view to increasing channel adoption and usage by customers

Recommending technology and process improvements for digital channels

Assisting and coordinating with business units and marketing for delivering inputs related to customer campaigns through -channels ( Digital Banking and IVR) whenever needed.

Providing support in doing product research and documentations like Business paper, BRD, SCR, PCR etc Assisting the digital channels team in implementing and achieving business strategies aimed towards offering services on its platform and thus increasing the penetration and usage

Banking / Financial Services / Broking

IT Software

Desired Candidate Profile


Candidate should have communication skills
Candidate should have strong interpersonal skills
Candidate should have problem solving & analytical skills


Understanding of local and international market trends among business and corporate customers

Ability to manage alternate banking channels like internet, mobile and IVR
Ability to identify and report risks

Knowledge of banking policies, fair practices and standards

Decision making skills
Responding to pressure
Knowledge of trade finance and business products


Assistant Manager Digital Banking and IVR Banking Digital Banking Assistant

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The National Bank of Ras Al-Khaimah (P.S.C)

RAKBANK, also known as the National Bank of Ras Al-Khaimah, is one of the oldest and most dynamic banks in the UAE. Founded in 1976, the Bank underwent a major transformation in 2001, with a shift in focus from corporate banking to retail and small businesses.

Today, the Bank offers a wide r ange of personal and business banking services throughout its 35 branches and its portfolio of electronic banking solutions, which include Telephone, Online, and Mobile Banking. It also offers Sharia-compliant personal and business banking services via its Islamic Banking unit, RAKBANK AMAL.
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