In this role, your key responsibilities include :
Portfolio Hygiene - Support Private Bankers, assisting in account review and credit proposals in order to maintain an orderly portfolio
Assist with on-boarding documentation such as account opening forms, Know Your Customer (KYC), addressing relevant compliance requirements to ensure relevant forms are properly filled and filed in accordance with the Banks requirements
Monitor and extract data and prepare reports as required, preparing Call Reports as required to ensure the Banks processes are followed accurately
Relationship Management - Maintain an ongoing relationship with clients and/or prospects and/or their authorised representatives in order to address their requests with set timelines
Interact with clients in order to strengthen their allegiance to the Bank
Obtain client feedback on ADCB image, products and services and identify issues that require action in order to identify opportunities of continuous improvement
Risk Management - Meet quality standards, minimise errors in transaction execution and service delivery and comply with all relevant regulations, policies and guidelines in order to protect the Bank against all credit, legal, reputational, and other risks
Ensure compliance with the general guidelines of the Bank’s Credit Policy when formulating credit proposals to ensure adherence with Banks risk guidelines
Assess risk and make pertinent recommendations in line with ADCB’s applicable policies to ensure risks are mitigated
Convey sufficient information to Lending and Financing team to ensure that deals are adequately structured
Policies, Processes, Systems and Procedures - Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required service standards to customers and stakeholders.
Self-Management - Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
Customer Service - Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions
Manage and oversee the follow up on customers’ requests and inquiries to ensure smooth and timely resolution
Address relevant requirements from Operations Team to ensure all are answered to allow for successful conclusion
The ideal candidate should have the following experience
At least 5 years of experience in a commercial/universal Bank context in a relationship management client facing role working with high net worth clients executing client
transactions across business
Bachelor’s Degree in Business Administration, Finance, Accounting, Economics or related field
Client service orientation
Ability to stay composed under pressure
Ability to network and build rapports across stakeholders
Attention to details
Excellent communication
Well written and spoken English
