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Assistant Manager - Sales & Service

Dubai Islamic Bank

Posted on July 9, 2019

3 - 4 years United Arab Emirates - United Arab Emirates

Diploma, Any Graduation, Bachelor of Technology/Engineering. Any Nationality

Opening 01

Job Description

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Job Objective Manage and deliver timely, friendly & error free services for all customers to ensure the fulfillment of customer requirements by
achieving the assigned sales and service objectives/standards within the established time frame
Job Description
Business Growth
Assist in identifying and implementing action plans to ensure the achievement of the set targets and business growth objectives.
Migrate customer transactions from the branches to low cost electronic channels to ensure reduced cost for branch operations.
Manage the transition of Branches into sales and service business units and create a culture of sales and service within the branch to ensure
high performance
Customer Service
Ensure high levels of customer service of all sales & service function by efficiently abiding to the process and by reducing customer
waiting time and service time.
Regularly review customer complaints ,taking necessary initiatives whenever required to ensure prompt resolution and high customer satisfaction
To regularly meet with the customers to identify their business needs and to ensure a proper cross-selling.
Service Quality & Business Operations Control
Ensure that all the branch operations are in accordance to the established
Bank s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality, and low level of operational risk.
Reviewing daily MIS reports, checking notes & denominations and ensure accurate service delivery to customers.
Internal Process
To assist a nd participate in any branch projects (Service Quality Programs, Process changes, sales etc) and support the launch
of new products and services as per the consumer banking business plan.
To ensure that all sales & service transactions are compiling to the Bank s policies and procedures and to ensure a proper
implementation of control measures.
Follow up on various cases with all the concerned stakeholders such as  customers, internal Bank s departments in order to ensure 100% 
closing mandates.
Training& Development
Assist in identifying the training and development needs of staff and nominate them on appropriate courses in order to close the skill
gaps.
Train the unit staff on new products/ product features and ensure knowledge dissemination
Build and maintain effective communication with the team to ensure free flow of information, ideas and feedback.


Banking / Financial Services / Broking

Sales / Business Development

Desired Candidate Profile

Additional Details
Education: High Diploma / Bachelor s degree and above.
Work Experience: Minimum 3 years

Keywords

Assistant Manager - Sales & Service

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Dubai Islamic Bank


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