Assistant Manager - Sales & Service Dubai Islamic Bank Posted on July 9, 2019 3 - 4 years United Arab Emirates - United Arab Emirates Diploma, Any Graduation, Bachelor of Technology/Engineering. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Job Objective Manage and deliver timely, friendly & error free services for all customers to ensure the fulfillment of customer requirements byachieving the assigned sales and service objectives/standards within the established time frame Job DescriptionBusiness GrowthAssist in identifying and implementing action plans to ensure the achievement of the set targets and business growth objectives.Migrate customer transactions from the branches to low cost electronic channels to ensure reduced cost for branch operations.Manage the transition of Branches into sales and service business units and create a culture of sales and service within the branch to ensurehigh performanceCustomer ServiceEnsure high levels of customer service of all sales & service function by efficiently abiding to the process and by reducing customerwaiting time and service time.Regularly review customer complaints ,taking necessary initiatives whenever required to ensure prompt resolution and high customer satisfactionTo regularly meet with the customers to identify their business needs and to ensure a proper cross-selling.Service Quality & Business Operations ControlEnsure that all the branch operations are in accordance to the establishedBank s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality, and low level of operational risk.Reviewing daily MIS reports, checking notes & denominations and ensure accurate service delivery to customers.Internal ProcessTo assist a nd participate in any branch projects (Service Quality Programs, Process changes, sales etc) and support the launchof new products and services as per the consumer banking business plan.To ensure that all sales & service transactions are compiling to the Bank s policies and procedures and to ensure a properimplementation of control measures.Follow up on various cases with all the concerned stakeholders such as customers, internal Bank s departments in order to ensure 100% closing mandates.Training& DevelopmentAssist in identifying the training and development needs of staff and nominate them on appropriate courses in order to close the skillgaps.Train the unit staff on new products/ product features and ensure knowledge disseminationBuild and maintain effective communication with the team to ensure free flow of information, ideas and feedback. Company Industry Banking / Financial Services / Broking Department/Functional Area Sales / Business Development Desired Candidate Profile Additional DetailsEducation: High Diploma / Bachelor s degree and above.Work Experience: Minimum 3 years Keywords Assistant Manager - Sales & Service REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Assistant Manager Sales & Service Jobs also searched Dubai UAE All Jobs Assistant Manager Sales & Service Jobs in Dubai Sales Jobs in Dubai Sales Management Jobs in Dubai Branch Operations Jobs in Dubai Cross Selling Jobs in Dubai Customer Service Jobs in Dubai Business Growth Jobs in Dubai Assistant Manager Sales & Service Jobs in UAE Sales Jobs in UAE Sales Management Jobs in UAE Branch Operations Jobs in UAE Cross Selling Jobs in UAE Customer Service Jobs in UAE Business Growth Jobs in UAE Assistant Manager Sales & Service Jobs Sales Jobs Sales Management Jobs Branch Operations Jobs Cross Selling Jobs Customer Service Jobs Business Growth Jobs Dubai Islamic Bank View Contact Details Contact Name/ Designation: - Website https://jobs.dib.ae/OA_HTML/OA.jsp?page=/oracle/apps/irc/candidateSelfService/webui/VisVacDispPG&OAHP=IRC_EXT_SITE_VISITOR_APPL&OASF=IRC_VIS_VAC_DISPLAY&akRegionApplicationId=821&transactionid=1298480138&retainAM=N&addBreadCrumb=RP&p_svid=26547&p_spid=1202523&oapc=71&oas=k6zBOwdoozmSbXFgqooh0g.. Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?