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Assistant Manager - Trainings (Food & Beverage Service)

St. Regis Hotels & Resorts

Posted on June 12, 2019

4 - 5 years Doha - Qatar

Bachelor of Business Administration(Management). Any Nationality

Opening 01

Job Description

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JOB SUMMARY
Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
CANDIDATE PROFILE
Education and Experience
2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer.
OR
4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
CORE WORK ACTIVITIES
Assisting with Administering Employee Training Programs
Promotes and informs employees about all training programs.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Helps employees identify specific behaviors that will contribute to service excellence.
Ensures employees receive on-going training to understand guest expectations.
Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
Meets with training cadre on a regular basis to support training efforts.
Observes service behaviors of employees and provides feedback to individuals and/or managers.
Assisting with Evaluating Training Programs Effectiveness
Monitors enrollment and attendance at training classes.
Meets regularly with participants to assess progress and address concerns.
Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Measures transfer of learning from training courses to the operation.
Ensures adult learning principles are incorporated into training programs.
Assisting with Developing Training Program Plans and Budgets
Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.
Aligns current training and development programs to effectively impact key business indicators.
Assists with establishing guidelines so employees understand expectations and parameters.
Develops specific training to improve service performance.
Drives brand values and philosophy in all training and development activities.
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Assisting with Managing Training Budgets
Assists with the development of the Training budget as required.
Assists with managing budget in alignment with Human Resources and property financial goals.
Assists with managing department controllable expenses to achieve or exceed budgeted goals.
Utilizes P-card if appropriate to control and monitor departmental expenditures.


Hotels / Hospitality

Training / Learning

Keywords

Assistant Manager - Trainings

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St. Regis Hotels & Resorts

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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