Home Jobs in Saudi Arabia Assistant Reservation Manager Jobs in Saudi Arabia Assistant Reservation Manager

Assistant Reservation Manager (Makkah)

Dur Hospitality

Posted on February 24, 2020

5 - 7 years Saudi Arabia - Saudi Arabia

Any Graduation. Any Nationality

Opening 01

Job Description

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General
Information
Job Title
Assistant Reservation
Manager
Grade
7
Roles & Responsibilities
Key Role
Ensures the smooth and efficient
operations in the department through prompt, effective and proper
reservations service to achieve maximum room revenue in order to meet or
exceed the revenue target.
Key Activities
Having knowledge of entire Reservation
Procedure according.
Assist manager, reservation to allocate
daily tasks to Reservations staff.
Review reservation booked daily.
Review arrival report daily.
Assist manager, reservation for
preparation of occupancy forecast.
Assist in recording Company/ Travel
Agent Rates in both system and
correspondence file.
Cooperate with Sales Department in
regards to occupancy, Rates Reservation's Analysis.
Identify Top Producing Accounts ensure
proper recognition by Reservation staff.
Knowledgeable in hotel and guest room facilities/services and
ensures reservations agents are equally knowledgeable.
Monitoring Telephone Manner and general performance of
reservations staff daily.
Ensure special handling of repeats guest and very VIP guest.
Observes and ensures that proper telephone manners are
maintained at all times
Monitors and coordinates group reservations activity with the Sales Department and reservation
Manager
Follows up tentative bookings
and update reservation status
Reviews no-show and
cancelled reservations and processes charges according to hotel s policy
Supervise reservation officers.
Bring to the attention Front Office Manager when the hotel availability
status be changed and prepare for necessary action.
Responsible for work schedule
Responsible for maintaining a Neat and Orderly position at all
times.
In general, perform any other duties might requested by Front
Office Manager or Room Division Manager.
Qualifications
Education
Bachelor s Degree in Marketing, or
related field
Experience
5-7 years
experience in the guest services, front desk, or related professional area.
Technical Expertise/Knowledge Required
Previous hotel-related experience,
sales management experienced in hotel or service in industry.
Service oriented style with
professional presentations skills.
Experience in budgeting and business
planning.
Excellent analytical skills


Hotels / Hospitality

Ticketing / Reservations

Keywords

Assistant Reservation Manager (Makkah)

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Dur Hospitality


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