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Assistant Sandcastle and Activities Manager

St. Regis Hotels & Resorts

Posted on May 14, 2018

1 - 2 years Abu Dhabi - United Arab Emirates

Bachelor of Hotel Management(Hotel Management). Any Nationality

Opening 01

Job Description

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JOB SUMMARY
Assists with managing aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Assists with continually striving to improve guest and employee satisfaction and maximizing the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.
OR
2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Assisting with Recreation Operations
Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Monitors quality, standards and meets the expectations of the customers on a daily basis.
Demonstrates knowledge of job-relevant issues, products, systems, and processes.
Schedules events, programs, and activities, as well as the work of others.
Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Supports the management of outside vendors including water sports and scuba.
Assists with managing group activities including sand painting, bon fires, and team building events.
Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
Assists with managing the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
Assists with managing pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
Providing and Ensuring Exceptional Customer Service
Serves as a role model to demonstrate appropriate behaviors.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.
Conducting Human Resources Activities
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Participates in the performance appraisal system process, giving feedback when needed.
Coordinates training activities for employees in department.
Encourages and builds mutual trust, respect, and cooperation among team members.
Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.


Hotels / Hospitality

Sales / Business Development

Keywords

Customer service Sports Tools Coaching Health club Physical education Team Building Performance appraisal system Employee satisfaction Restaurant management

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St. Regis Hotels & Resorts

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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