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Client of SOS Recruitment Consultants

Posted on March 1, 2018

3 - 4 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Our reputed client, a G roup of Company is looking forward to recruit for the position of " Assistant Service Manager in Abu Dhabi; UAE.
Job Purpose:
To support, monitor and control the Branch After Sale Service to achieve High Level Customer Satisfaction.
Direct Reports - 03
Location- 1
Job Responsibilities:
• Effectively managing the service staffs to provide high level of Customer Satisfaction.
• Providing technical and commercial solutions to the escalated customer to ensure customer satisfaction.
• Evaluating and Motivating Staffs to gain Maximum Productivity.
• Furnish all types of Service Reports of the Branch on regular basis to focus and improve the Performance.
• Achieving the set service KPI's (Service Revenue, Gross Profit, Operating Expense, Net Profit, Turnaround time and Reduction of Pending and Repeat Jobs) to be a Professional Service Provider.
• Managing the Outlet Service Operation under Set Budget to Attain Profitability.
• Managing of Assets to ensure that resources are well and fully utilized for customer satisfaction.
• Planning and Supporting Service Manager for Vehicle Management Process and Controlling the Expense to ensure Cost effective Service Operation.
• Ensuring good business relation with Sales Team, Dealers and key accounts in order to support the Sales Team achieving Management Goals.
• Follow Warranty and Claim process with Suppliers to increase warranty revenue.
• Timely follow all Account Receivables to avoid any Overdue in order to have smooth Cash flow.
• Staff Grooming and to maintain the look and feel of the Service Center to have professional Service Approach.



Assistant Service Manager

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