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Assistant Trainer

DYNINNO Egypt

Posted on January 14, 2020

1 - 5 years Giza - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Dyninno Egypt is a communication centre that will service International Travel Network LLC, a global airline ticket consolidator that has agency sales contracts with more than 40 global airlines. International Travel Network has been making agency sales of airline tickets and associated products for more than 10 years and operates under ASAPTickets brand (asaptickets.com).
• Dyninno Egypt has been established to facilitate English/Arabic speaking clients. Sales are made by ITN through telephone calls that are routed to the communication center.
Responsibilities:
• Preparing new call center agents by conducting orientation to sales process and techniques; developing individual coaching plans; providing resources and assistance.
• Training the agents how to cooperate with clients to determine their needs and provide excellent professional customer service and problem resolution.
• Conducting skills gap analyses to identify areas of improvement.
• Producing physical and digital educational material (e.g. videos and case studies).
• Reporting on the impact of training programs.Monitor sales objectives and results.
We offer:
• Performance bonuses.
• Full Time (5 days/week).
• Transportation arrangements for the convenience of our staff.
• Growth & promotion opportunities.
• Paid time offs.
• Working with industry-leading IT platforms and products.
• Excellent work environment in the top business area at Smart Village.


Other

Training / Learning

Desired Candidate Profile

Fluent English Speaker.
• Experience in Sales/Customer Service BPO.
• Experience with GDS.
• Proven work experience as a Sales Trainer or similar role.
• Excellent Organizational skills.
• Solid communication and presentation abilities.
• Additional certification in training is a plus.

Keywords

Assistant Trainer Consumer Services

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DYNINNO Egypt


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