Assistant Villa Manager - BVLGARI Resort Dubai Marriott International

POSITION SUMMARY

The Villa Assistant Manager is responsible of overseeing the Villa Butler s operations, as well as on the job training.
Makes himself/herself present on the floor and in constant communication between butlers-other departments.
Ensures cleanliness- tidiness of the guest s villas, corridors, back of house.
Villa Ass. Manager coordinates that extremely personalized service is being extended from the Villa Butlers to every single guest. Villa Assistant Manager maintains high level of organization and management within the department. Our first impression on guests is often the significant one.
As a member of the Bulgari staff, it is extremely important to ensure that we not only demonstrate our core values in our everyday interactions with our guests, but that our behavior demonstrates a way that reflects the unique personality of the Bulgari Brand.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None