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Experience
1 - 3 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Customer Service Associate is responsible to manage last-mile delivery operations for a pharmacy client. The role involves coordinating orders, following up with drivers, ensuring timely deliveries, maintaining effective communication between the pharmacy and operations team, and handling day-to-day operational challenges. The ideal candidate should have a logistics background, be computer-savvy, and have excellent coordination skills.
Responsibilities include but not limited to:
- Assign orders to delivery drivers and monitor progress until delivery completion.
- Track and optimize delivery routes to ensure timely and efficient operations.
- Follow up with drivers regularly to prevent delays and resolve issues quickly.
- Serve as a point of contact between the pharmacy client and operations team.
- Ensure proper documentation of all orders, deliveries, and customer interactions.
- Communicate proactively with the pharmacy and internal teams regarding delays, br>exceptions, or changes in schedule.
- Assist in planning and scheduling deliveries to manage workload efficiently.
- Support reporting by providing daily/weekly updates on delivery status, driver performance, br>and operational challenges.
- Handle customer queries or complaints professionally and escalate when necessary.
Desired Candidate Profile
Your Qualifications
- Bachelor s degree preferably in logistics and supply chain management
- Minimum 1 years of Customer Service experience required.
- Experience in or exposure to logistics and ecommerce, preferred.br> br>
Your Proficienciesbr>
- Excellent verbal and written communication skills
- Team Player, strong interpersonal skills.
- Work well under pressure in a fast-paced and professional environment.
- Good computer knowledge
- Knowledge in strategic planning
Company Industry
- Logistics
- Transportation
- Warehousing
- Courier
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Associate - Customer Service
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Shipa
Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management. We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care.
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