Associate Mako Product Specialist Stryker

Complete Mako training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.

• Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
• Observe and apply practices used to train and guide surgeons and hospital staff in robotic-assisted surgery.
• Build troubleshooting skills to solve technical issues related to the robot. Collaborate with the Education and Field Service teams to learn basic technical components of the robot.
• Shadow and assist in the day-to-day coordination of accounts and necessary tasks to support scheduled robotic procedures. Complete supervised cases are needed to obtain full certification for each application.
• Develop knowledge of hospital and account preferences to meet or exceed customer expectations. Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
• Manage inventory, instrumentation, and total case preparation. Ensure all cases are planned and reviewed with associated surgeons before scheduled surgeries.
• Assist in product demonstrations and lab logistics to service sales, marketing, and potential customers.
• Build collaborative relationships with internal sales team members to achieve business objectives.