Associate Manager Customer Care
Majid Al Futtaim
Employer Active
Posted on 18 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Deliver exceptional customer care across all channels, personalizing interactions and resolving complex cases professionally
- Drive sales opportunities by sharing product knowledge and increasing units per transaction across channels
- Brief and debrief interns daily, ensure follow-up actions, and support learning on new procedures and updates
- Use CRM and e-commerce systems accurately, maintain data confidentiality, and comply with policies and procedures
- Prepare weekly social media insight reports and contribute to continuous improvement initiatives
- Collaborate with internal teams to resolve order, delivery, and return issues seamlessly
- Train, coach, and manage customer care representatives, fostering a collaborative and development-focused culture
- Follow schedules and forecasts to ensure smooth operations and consistent service levels
Desired Candidate Profile
Previous experience in sales and retail, preferably within FMCG, department stores, or travel and leisure environments
Strong communication skills in Arabic and English, with high accuracy in written and verbal expression
Solid technical capability and understanding of premium customer expectations
Commercial mindset with a sales-driven approach and strong problem-solving skills
Proactive, flexible, self-motivated, and energetic team leader
Company Industry
Department / Functional Area
Keywords
- Associate Manager Customer Care
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Majid Al Futtaim
Majid Al Futtaim Retail operates Carrefour across the UAE, delivering world-class grocery and retail experiences to millions of customers. As part of the Majid Al Futtaim Group, the Retail division is known for innovation, customer focus, and operational excellence, supported by a collaborative culture and a commitment to continuous improvement across the Middle East, Africa, and Asia.