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Associate Project Manager


Posted on December 3, 2019

1 - 3 years Cairo - Egypt

Bachelor of Technology/Engineering(Computers). Any Nationality

Opening 01

Job Description

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Provide support to clients related to technical and operational aspects of products, including troubleshooting, ticketing system updates, support case acknowledgements, provisioning activities, etc
• Offer alternative solutions where appropriate with the objective of retaining clients business
• Identify and escalate priority issues per client specifications; redirect problems to appropriate resource
• Provide necessary information, observations, logs and all required support to respective resources to diagnose a reported or an escalated case
• Provide guidance to clients in the use of products.
• Improve products performance by identifying problems; recommending changes.
• Monitor and ensure compliance with service level agreements.
• Prioritize and resolve open cases Improve client references by writing and maintaining documentation.
• Participate in development of client training programs by identifying learning issues

IT - Software Services

Site Engineering / Projects

Desired Candidate Profile

Bachelor degree in Computer Science/ Engineering
• Min 1-3 years of exp. in Project Management
• Excellent English Language
• PMP Certificate is a plus


Associate Project Manager


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