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Associate Project Manager

Sumerge

Posted on January 13, 2020

1 - 3 years Cairo - Egypt

Bachelor of Technology/Engineering(Computers). Any Nationality

Opening 01

Job Description

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Provide support to clients related to technical and operational aspects of products, including troubleshooting, ticketing system updates, support case acknowledgements, provisioning activities, etc
• Offer alternative solutions where appropriate with the objective of retaining clients business
• Identify and escalate priority issues per client specifications; redirect problems to appropriate resource
• Provide necessary information, observations, logs and all required support to respective resources to diagnose a reported or an escalated case
• Provide guidance to clients in the use of products.
• Improve products performance by identifying problems; recommending changes.
• Monitor and ensure compliance with service level agreements.
• Prioritize and resolve open cases
• Improve client references by writing and maintaining documentation.
• Participate in development of client training programs by identifying learning issues
job requirements
1 to 3 years
Not Specified at least
Information Technology Services


IT - Software Services

IT Software

Desired Candidate Profile

Bachelor degree in Computer Science/ Engineering
• Min 1-3 years of exp. in Project Management
• Excellent English Language
• PMP Certificate is a plus

Keywords

Associate Project Manager

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Sumerge

About this Company
Since its debut, Sumerge has been providing enterprise-level web-based and desktop software solutions to its clients, giving them the paramount benefits of information technology that added a comprehensive value to their businesses. Sumerge provides the most comprehensive and.. .
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Industry:
Information Technology Services
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