Associate Support Engineer Sumerge Posted on March 29, 2019 0 - 2 years Cairo - Egypt Any Nationality Easy Apply Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Sumerge s Software Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers desires by exploring new technology areas, products, and multi-technology solutions.The Support team takes our deep technical expertise and tailor proficient solutions according to the clients needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings.Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate solutions to their technical problems.Responsibilities:•Provide support to clients related to technical and operational aspects of products, including troubleshooting, ticketing system updates, support case acknowledgements, provisioning activities, etc•Offer alternative solutions where appropriate with the objective of retaining clients business.•Identify and escalate priority issues per client specifications; redirect problems to appropriate resource•Provide necessary information, observations, logs and all required support to respective resources to diagnose a reported or an escalated case•Provide guidance to clients in the use of products.•Improve products performance by identifying problems; recommending changes.•Monitor and ensure compliance with service level agreements.•prioritize and resolve open cases Improve client references by writing and maintaining documentation.•Participate in development of client training programs by identifying learning issuesQualifications:•0-2 years experience in Software Support•Database Administration•Windows/ Linux Administration is a must•Knowledge of Java/JEE Application Servers is a plus Company Industry IT - Software Services Department/Functional Area Engineering Keywords Associate Support Engineer Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Associate Support Engineer Jobs also searched Associate Support Engineer Jobs Technical Support Engineer Jobs Technical Associate Jobs Engineering Jobs Linux Administration Jobs JEE Jobs Database Administration Jobs Sumerge View Contact Details Contact Name/ Designation: - Website https://sumerge.com/job-description/?jobID=10 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?