Audio Video Field Technician
Daktronics
Employer Active
Posted 13 hrs ago
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Experience
3 - 7 Years
Job Location
Education
Bachelor of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Our Audio Video Field Technicians provide high quality service delivery, on-site support and installation, maintenance, and troubleshooting of Daktronics digital LED display and audio systems across the Middle East, West/Central Asia and Africa.
Onsite Support consists of supporting Daktronics equipment and end customers where the equipment is located. This work will primarily focus on:
- Providing service, installation, or support during an event at a customer site.
- Providing on-site technical and maintenance services for Control Systems and Display Systems.
- Leveraging your knowledge by training our Service Partners.
- Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers.
- Actively creating and updating knowledge base articles for internal/external use.
- On-site technical support may include terminating fiber, field repair, testing and system level troubleshooting.
Remote Support consists of supporting Daktronics equipment and end customers. This work will primarily focus on:
- Providing technical, over-the-phone support to internal and external customers.
- Responding to customers requests for technical support primarily through incoming and proactive outbound calls.
- Providing software application installation/configuration support along with how-to assistance.
- Troubleshooting and solving basic to sophisticated hardware and software technical issues.
General Responsibilities will include:
- Communicate effectively in a variety of settings.
- Positively and professionally able to work in stressful situations.
- Show personal commitment to continuously improve.
- Display a can-do attitude in good and bad times.
- Effectively exercise discretion and independent judgment.
- Work effectively as a team member assisting when and where needed.
- Work with Sales, Project Managers, Service staff, customers, and other personnel to solve technical issues.
- Plan and prioritize customer requests and scheduled work.
- Appropriately document all services performed: service logs, work logs, inventory, and shipping documents.
- Follow the procedures outlined in the Installation Supervisor s Guide.
- Relay customer feedback on product performance and features to Customer Service and Engineering, including detailed site reports on installation and service work.
- Take a proactive approach to the service needs of Daktronics customers.
- Competently represent Daktronics to customers, in a confident and professional manner.
- Develop a strong business relationship with key customers in the area. Take key role in service relationships with customers.
- Become knowledgeable about and follow company procedures.
- Perform other duties as assigned.
Desired Candidate Profile
To be considered for Audio Video Field Technician, we require the following:
- Minimum of an associate degree plus relevant experience. Bachelor s degree preferred. Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar programs. Will consider non-technical bachelor s degree if applicant also has previous experience demonstrating technical learning ability.
- Three to five years of experience in a similar role is required (audio/video, electrical, communication).
- Able to work at heights, work from a ladder, and ability to carry ladder/tools/parts from vehicle to work site.
- Available to work evenings, midnight shifts and/or weekends to support facility event schedules.
- Fluent in English and Arabic, both written and verbal.
- Ability to travel by air and ground. Must have valid KSA issued driver s license and good driving record.
- Must be willing and able to travel outside of the KSA. Role is 90% travel. Much of the travel will be throughout the Middle East, West/Central Asia and Africa. Occasional travel will also be required to locations such as the United States, China, and Europe.
- Must be able to complete work responsibilities with little supervision.
- Effectively exercise discretion and independent judgment.
- Strong computer skills are necessary. Examples include Microsoft Office programs (Word, Excel, etc.) and Internet navigation.
Company Industry
- Consumer Durables
- Consumer Electronics
Department / Functional Area
- Installation
- Maintenance
- Operations
- Repair
Keywords
- Audio Video Field Technician
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