Automotive Parts Advisor ROYAL SWISS AUTO SERVICES L.L.C

Job Purpose

To support the service and workshop teams by accurately identifying, sourcing, and supplying automotive parts in a timely manner. The Parts Advisor ensures excellent customer service, efficient parts operations, and proper inventory management to support smooth workshop productivity.

Key Responsibilities

Parts Identification & Sales

• Identify correct parts using EPC (Electronic Parts Catalogue), VIN numbers, and technical information.
• Provide accurate parts quotations to customers, service advisors, and technicians.
• Communicate availability, pricing, and delivery timelines clearly and professionally.
• Promote upselling and cross-selling of parts, accessories, and related services.
• Process customer walk-in and phone inquiries promptly.

Workshop Coordination

• Coordinate closely with the workshop team to ensure timely parts supply for ongoing repairs.
• Prepare parts requisition orders for technicians and ensure correct issuance of parts.
• Track special-order parts and update the workshop team on arrival and delays.

Inventory & Store Management

• Maintain proper stock levels by monitoring fast-moving and slow-moving items.
• Receive, inspect, and store incoming parts accurately.
• Manage stock rotation (FIFO) and ensure proper labeling and storage.
• Conduct regular stock counts and assist with annual inventory audits.
• Ensure parts return, warranty parts, and replacements are processed as per policy.

Documentation & System Entries

• Create and update parts invoices, GRNs, and requisition forms in the system.
• Maintain updated records for parts transactions and stock movements.
• Ensure correct coding and pricing during billing.

Customer Service

• Provide professional assistance and technical guidance to customers regarding parts.
• Handle complaints, returns, and exchanges politely and efficiently.
• Maintain strong customer relationships to enhance repeat business.

Compliance & Safety

• Follow company policies, safety regulations, and manufacturer procedures.
• Keep the parts counter and storage area clean, safe, and organized.