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Automotive Service Manager

Client of HireLebanese

Posted on July 13, 2018

7 - 10 years Beirut - Lebanon

Any Graduation. Any European National

Opening 01

Job Description

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1- Plan various operations activities and ensure proper coordination among services concerned with electrical, mechanical, quick service, training, reception, road assistance and test drive.
2-Monitor all business processes and operations to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
3-Liaise with all team leaders to make sure that they have sufficient time to perform and deliver on time according to the customer s request.
4-Answer technical questions about vehicle problems, warranties, services, and repairs.
5-Oversee service orders in all entities under his/her custody.
6-Maintain Customer Satisfaction for future visits and business.
7-Assist in diagnosing vehicle problems.
8-Order parts and tools as necessary.
9-Oversee administration of warranty claims.
10-Oversee training and supervising of service department employees.
11-Set schedules and assign tasks to service department employees.
12-Reinforce company policies and adhere to company standards.
13-Manage technician productivity.
14-Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customers.
15-Other duties and responsibilities as assigned
Bachelor Degree in Automotive service management or a related field.
7-10 years of Experience in the Field
Fluent in English and Arabic, French is a plus
Extensive practical experience in vehicle servicing and repairs, together with experience in supervising technicians and dealing with customers



Automotive Claims Service Management Customer Satisfaction Customer Experience Supervision Electricals Mechanical Servicing


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Website https://www.hirelebanese.com/jobdetails.aspx?id=156069

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