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Avaya Engineer

Confidential Company

Posted on May 7, 2019

1 - 3 years $2,001 - $3,000 Dubai - United Arab Emirates

Any Graduation, Diploma. Any Nationality

Benefits as per the U.A.E labor law

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Job Description

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Job Title: Avaya Engineer

Job Location: Dubai, UAE
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JOB PURPOSE:

AVAYA resident engineer is responsible for monitoring, reporting, administrating and troubleshooting the complete AVAYA infrastructure for the contact center based on AVAYA. The resource should also be responsible for AVAYA IVR programming.
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Essential Functions

• IVR development for AAEP (Avaya Aura Experience Portal).
• Scripting and programming using Java and integrating SQL database.
• Ensure all the telephony gateways are up and running.
• Administration of Avaya Aura Contact Centre.
• Backup and restore.
• Troubleshooting end user terminals.
• Coordinate and liaise with maintenance vendors for AVAYA systems.
• Day to day user support of telephony systems.
• Maintain hardware & software inventory
• Monitoring system health and central office trunks
• Periodically check headsets , soft phones

Competencies and Skills Required:

• Excellent technical support Skills
• Excellent communication Skills.
• Self- motivated, pro-active and able to handle concurrent activities • Strong analytical and problem resolution skills.
• Ability to communicate technical information to non-technical personnel.
• Excellent experience in developing IVR in AAEP with Java and SQL.
• Essential networking skills for AVAYA IP telephony.
• At least 3 years’ experience with Avaya Aura Contact Centre environment.
• Experience in AVAYA communication manager configuration and management.
• Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment


- Salary: AED 8,000 to 10,000 AED


Please send your updated CV under the subject (Avaya) at: rehab.mousa@cig.ae

Please explore this link to apply for this job: https://www.cupolagroup.com/careers.html


Call Center / BPO / KPO / Outsourcing

Telecom Engineering / Communications Engineering

Keywords

Avaya Avaya Pbx Avaya Aura Avaya Support Engineer avaya IVR

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