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Avaya Technical Engineer - Rq_208Its_Auh

Raqmiyat LLC

2 - 5 years Dubai - United Arab Emirates

Bachelor of Technology/Engineering(Other Engineering). Any Nationality


, Posted on May 17, 2018 1 Opening

Job Description

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2 to 5 years of experience in Avaya Telephony Field.
Bachelor's degree in Engineering or similar field is required.
In-depth knowledge of industry best practices on Unified Communications and Networking deployments.
High Level Product Knowledge
* Avaya Aura Communication Manager (CM).
* Avaya Aura Session manager (SM).
* Avaya Aura System Manager (SMGR).
* Avaya Session Border Controller.
* Applicate Enablement Services.
* Avaya Contact Recorder.
* Avaya Aura Conference.
* Avaya Scopia Video Solutions.
Knowledge on ITL process and procedure is mandate.
Knowledge on managing tickets on ticketing tools like BMC ready is a plus.
Good organization, coordination, and documentation necessary to maintain the service delivery and SLA.
Strong computer skills including Microsoft Office (Word, Excel).
Strong written, verbal and interpersonal communication skills.
Necessary certifications on Avaya Aura Core Components credential and Network either of Cisco, HP/Aruba.
Having below certifications will be plus:
* Avaya Contact Recording and Avaya Quality Monitoring (WFO)
* Avaya Video Conferencing Solutions.


Industry Type : Insurance
Functional Area : Engineering

Desired Candidate Profile


Avaya, Avaya Aura

Keywords

Cisco Video Conferencing Word Unified Communications Quality Monitoring Service Delivery Ticketing Tools Networking Telephony Management

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Raqmiyat LLC


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