AVP, Client Service Engineering - GTB Stream First Abu Dhabi Bank FAB

Employer Active

Posted 19 hrs ago

Experience

6 - 12 Years

Job Location

Abu Dhabi - United Arab Emirates

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Service Journey Reimagination

  • Support the redesign and documentation of client service journeys to ensure they are client-centric, efficient, and risk-controlled

  • Support end-to-end process optimization and automation initiatives

Service Delivery & Performance Management

  • Coordinate with cross-functional teams to ensure delivery of initiatives

  • Track, analyze, and report performance against KPIs (CX, scalability, risk).

Stakeholder Engagement & Change Leadership

  • Support VP in engaging business stakeholders to align on priorities

  • Act as a change agent by advocating agile ways of working and continuous improvement

  • Assist in applying change management frameworks (e.g., ADKAR, Kotter) at the workstream level

Continuous Improvement & Innovation

  • Conduct analysis to identify improvement opportunities and pilot AI/automation solutions

  • Document and contribute to toolkits, playbooks, and frameworks for consistent service delivery

Reporting & Communication

  • Prepare materials for governance forums, ExCo-X, and GCOO meetings

  • Consolidate updates, risks, and key issues for escalation to senior management

Desired Candidate Profile

An ideal candidate for the role has the following competencies:

  • Strong delivery mindset: Demonstrated ability to contribute to client service engineering and transformation initiatives within Financial Services and/or large corporate institutions. Experience in owning workstreams or projects, ensuring timely and high-quality delivery

  • Cross-functional collaboration: Skilled in aligning diverse perspectives (front line, digital, operations, etc.), fostering shared ownership, and driving integrated outcomes through collaboration and trust. Can engage several stakeholders to lead to common goals.

  • Analytical skills: Advanced problem-solving and analytical capabilities, with the ability to interpret data, identify improvement opportunities, and support decision-making with clear recommendations

  • Communication skills: Effective communicator who can present key findings, problem statements, and opportunities in a concise and compelling manner. Adept at tailoring messages for different audiences and building productive stakeholder relationships

  • Execution and results orientation: Track record of delivering tangible improvements in operational performance, efficiency, or client experience, with a hands-on approach to problem solving

  • Team contribution and coordination: Experience in supporting or coordinating teams, with exposure to both agile and conventional delivery models. May take on temporary leadership of small project teams or analysts

  • Banking & technology knowledge: Solid understanding of banking products, operations, and regulatory context (Corporate and/or Consumer). Familiarity with digital tools, automation, and technology-enabled transformation

  • Professional certifications in project management (PMP, Prince2), process improvement (LEAN), change management, Agile, AI and-or related fields are a plus

An ideal candidate has the following qualifications and experiences:

  • Demonstrated experience contributing to successful transformation initiatives, process optimization, or automation projects, with measurable results

  • Bachelor's degree in Business Administration, Finance, Operations Management, or a related field. MBA or advanced degree is a plus.

  • Typically 6 10 years of experience in Financial Services, consultancy, or transformation roles, with a strong foundation in business process improvement and cross-functional delivery

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Corporate Planning
  • Consulting
  • Strategy
  • M&A

Keywords

  • AVP
  • Client Service Engineering - GTB Stream

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First Abu Dhabi Bank FAB

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

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https://ehjd.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/196