AYS Agent Lapita, Dubai Parks and Resorts, Autograph Collection Hotels Posted on September 13, 2019 1 - 2 years Dubai - United Arab Emirates Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB JOB SUMMARYServe asthe main point of contact for all guest requests and needs, including answeringcalls , dispatching requests and following up to ensure satisfaction withresult. Ensure handling all guest requests as well as taking guest orders.SPECIFIC DUTIES• Attendto each call in a courteous and efficient manner, using correct telephoneetiquette according to the Marriott International standards.• Dispatchappropriate personnel to satisfy guest requests and resolve guest issues.• Maintaina log of all guest requests as well as guest response. Information shouldinclude:• Guestname, room number and folio number• Servicerequest issue• Printand distribute report per unit requirements• Maintainand be familiar with a directory of information within the hotel and localarea information.• Assistin maintenance of bulletin board, or other visual representation, to noteany outstanding issues, supply shortages and weekly requisition, etc.• Maintaina handover log for the next shift, noting any services that are pending toensure follow up.• Utilizingall available resources, follow up on previous shift requests are pendingissues.• Beaware and handle all emergencies according to the hotel policy &procedures.• Befully conversant with OPERA and MICROS operation systems.• Followup procedures as outlined in At Your Service handbook, as well otherappropriate unit and company policies and procedures.• Takeorders for room service and be fully aware of all outlet menus.• Eachassociate is expected to carry out, within their capabilities, allreasonable requests by management. Company Industry Hotels / Hospitality Department/Functional Area Administration Keywords AYS Agent REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Agent Jobs also searched Dubai UAE All Jobs Agent Jobs in Dubai Advisor Jobs in Dubai Team Leader Jobs in Dubai Administration Jobs in Dubai Room Service Jobs in Dubai Agent Jobs in UAE Advisor Jobs in UAE Team Leader Jobs in UAE Administration Jobs in UAE Room Service Jobs in UAE Agent Jobs Advisor Jobs Team Leader Jobs Administration Jobs Room Service Jobs Lapita, Dubai Parks and Resorts, Autograph Collection Hotels View Contact Details Contact Name/ Designation: - Website https://www.hosco.com/en/job/lapita-dubai-parks-and-resorts-autograph-collection-hotels/ays-agent-784586 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?