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AYS Agent

Lapita, Dubai Parks and Resorts, Autograph Collection Hotels

Posted on September 13, 2019

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

EMAIL JOB
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JOB SUMMARY
Serve as
the main point of contact for all guest requests and needs, including answering
calls , dispatching requests and following up to ensure satisfaction with
result. Ensure handling all guest requests as well as taking guest orders.
SPECIFIC DUTIES
• Attend
to each call in a courteous and efficient manner, using correct telephone
etiquette according to the Marriott International standards.
• Dispatch
appropriate personnel to satisfy guest requests and resolve guest issues.
• Maintain
a log of all guest requests as well as guest response. Information should
include:
• Guest
name, room number and folio number
• Service
request issue
• Print
and distribute report per unit requirements
• Maintain
and be familiar with a directory of information within the hotel and local
area information.
• Assist
in maintenance of bulletin board, or other visual representation, to note
any outstanding issues, supply shortages and weekly requisition, etc.
• Maintain
a handover log for the next shift, noting any services that are pending to
ensure follow up.
• Utilizing
all available resources, follow up on previous shift requests are pending
issues.
• Be
aware and handle all emergencies according to the hotel policy &
procedures.
• Be
fully conversant with OPERA and MICROS operation systems.
• Follow
up procedures as outlined in At Your Service handbook, as well other
appropriate unit and company policies and procedures.
• Take
orders for room service and be fully aware of all outlet menus.
• Each
associate is expected to carry out, within their capabilities, all
reasonable requests by management.


Hotels / Hospitality

Administration

Keywords

AYS Agent

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Lapita, Dubai Parks and Resorts, Autograph Collection Hotels


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