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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a Back Office Customer Advisor, you will play a key role in:
- Handling customer requests accurately : Process customer requests and inquiries through written channels such as emails, online forms or chats, while ensuring accurate and structured follow-up.
- R solves problems effectively : Analyze requests, identify suitable solutions and handle complaints to guarantee customer satisfaction.
- Ensuring quality and compliance : Respecting internal procedures and quality standards in every interaction to maintain impeccable service.
- Contributing to customer loyalty : Offering personalized responses that strengthen trust and customer relationships.
At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:
- An attractive salary with additional bonuses :
- Language bonus dedicated to our multilingual Game-Changers.
- Regularity bonus from the 12th month and motivating performance bonuses.
- Special Prime A in El Adha.
- Exceptional employee benefits :
- Advantageous health insurance and supplementary retirement benefits after one year.
- Flexible hours with the possibility of teleworking after an integration period.
- Free access to our gym.
- Transport assur allowing you to travel to your workplace safely and without logistical constraints.
- Ongoing training to develop your skills and acquire new knowledge tailored to the position.
- A dynamic work environment:
- Themed activities and gifts throughout the year to strengthen team spirit.
The profile of our Game-Changers
We are looking for talented individuals who:
Desired Candidate Profile
We are looking for talented individuals who:
- They are perfectly fluent in French and English , both written and spoken.
- They possess excellent communication skills , are organized, autonomous, and adopt a positive attitude.
- They are proficient with digital tools and demonstrate a natural curiosity to adopt new technologies.
- Rel vent les d défis avec enthusiasm et sont passionate s à la satisfaction de client.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Back Office Customer Advisor
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Concentrix Corporation
Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative and innovative environment.