Home Jobs in Egypt Jobs in Cairo Customer Service Executive Jobs in Cairo Customer Service Executive

Banking Customer Service Executive Multinational

Client of Pillars Consultancy - Recruitment Egypt

Posted on January 13, 2020

0 - 2 years Cairo - Egypt

Any Graduation. Any Nationality

Easy Apply

Opening 01

Job Description

Email sent successfully.

Main Duties:
• Acquire and update knowledge on procedures related to relevant process.
• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• Work well independently; complete assigned tasks in the established time-frame as per the process benchmarks.
• Ensure that the productivity, quality levels are achieved as per the standards sent for the process.
• Demonstrate ways to improve customer service, increase productivity.
• Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed.
• Participate in team meeting / team activities and work towards sustaining team spirit.
• Support achievement of team objectives.
• Proactively identify issues, if any, and escalate.
• Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
• Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
• To maintain internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
• Instructions/requests to be correctly interpreted understood and implemented.
• Ensure that the process related procedures are implemented as per the process manuals.
• Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
• Agreed volume of work is handled contributing to the achievement of the unit/department/center performance target.
• Identify and escalate potential show stoppers
• Contribute to the creation of a supportive work environment driven by people centric values
• Build professional relationships with colleagues in other areas
• Ensure that each work is completed in accordance with established procedures and standards.
Corporate Benefits
• Open, connected and dependable work environment.
• A competitive basic salary and annual discretionary bonus scheme (based on yearly performance and behaviour).
• Medical insurance (MetLife) coverage for yourself, your spouse and children which includes surgeries, optics and dental.
• A staff rate personal loan.
• Special rates to our staff (e.g. sports club restaurants, hotels, gym and car merchants).
• 5-day work in shift pattern, with night shift allowance provided.
• Progressive career advancement opportunities.
• Transportation provided to all our staff with door to door conditions when applicable.
• Opportunities for social and sports activities.
• Educational Policy.
• Professional global Career progression.
Our organization offers great facilities
such as :
• On site Restaurant, vending machines which includes (coffee, tea, different options for Snacks).
• Activities / games area which includes ( Billiard, Ping pong, and baby foot)
• On floor play station room.
• A walking distance Coffee shop.
• We have a dedicated team (Engagement and Culture) focuses on having an engaging, motivating working environment, looks after the overall employee s experience throughout their journey.
• Job Roles: Banking Customer Service/Support

Helpdesk / Customer Service / Telecalling


Banking Customer Service Executive Multinational

Login To ApplyRegister & ApplyApply Without Registration


Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Client of Pillars Consultancy - Recruitment Egypt

View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private