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Banquet Captain (Arabic Speaker)

Novotel Fujairah

1 - 2 years Fujairah - United Arab Emirates

Diploma(Other). Any Arabic National


, Posted on June 12, 2018 1 Opening

Job Description

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Key tasks
Overview of duties
Organizes the departments events as per the monthly / annual forecast / plan whilst observing low and high demand periods. Has a hand on approach to organize the daily Banquet s events as per the operational forecast. Organises the F&B point of sale under his/her responsibility
Ensures the timely set up of all Banquets venues according to the service settings and as outlined in the function sheets.
Ensures guest satisfaction and high standards of service for customers
Manages and motivates the team to develop the sales and the quality of the services
Helps increase the revenue through his/her sales actions
Carry out other duties as requested by the Dept Head
Professional techniques / Production
Organises and checks the team's work
Ensures information is properly passed on to the team (briefings and debriefings with room service - minibar - banquet staff etc)
Organizes the implementations according to the forecasts of activity
Ensures equipment is used correctly
Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations
Team management
Develops the motivation and the support of his/her teams by creating a good working climate
Participates in the recruitments
Applies labour legislation
Integrates, trains and facilitates the development of the skills of his/her employees
Ensures his/her staff are well presented (clothing, personal hygiene etc)
Ensures smooth coordination between the restaurant and the kitchen
Commercial / Sales
Offers suggestions and advice to guests regarding the different services available
Increases revenue for the point of sale through additional sales techniques
Helps increase guest loyalty through quality of service
Makes live the commercial plan in his/her service
Analyzes customers comments and shares them with his/her team


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Keywords

Team Management Operations Guest Satisfaction Commercial Sales Banquet Captain Service Deputy Head Forecasting Management

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Novotel Fujairah

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