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Banquet Manager

Safir Hotels

12 - 15 years Giza - Egypt

Any Nationality


, Posted on June 1, 2018 1 Opening

Job Description

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Job Purpose:
To perform all aspects of Banquet & Conference Service ensuring the high Standards of guest care and attention.
Duties and Responsibilities:
• Supervises and co-ordinate activities of Banquet personnel involved in set-up and service in line with specification details of function sheets.
• Determines the number of staff members required for the function and co-ordinate with Outlet Managers for extra staff.
• Ensures that all necessary arrangements and preparations have been properly made by the Banqueting service personnel and follow up with Kitchen, Engineering, Housekeeping, Stewarding and other departments regarding function arrangements.
• Conducts daily briefing and ensure that grooming and general appearance conforms to the Hotels standard.
• Fills up checklists to each and every function, to check function room for needs of repair of furniture and fixtures and co-ordinate with Engineering Department.
• Liaize with the event organizer prior and during event ensuring that all requirements are dealt with promptly and efficiently.
• Promptly notify other Departments any changes whatsoever on function arrangements.
• Ensures all function rooms are locked and lights are switched off whenever room is not in use and also function rooms are always cleaned.
• All planned training is conducted and recorded correctly for training audit. Staff to be released for all off-job training.
• Co-operations to be rendered to all food and beverage Outlets to ensure a smooth operation of the food and beverage department.
General Duties:
• Provides and maintains the highest standard of guest care and service.
• Ensures that you and all reporting staff maintain a high standard of personal hygiene and grooming at all times.
• Ensures that designated uniforms are worn well pressed and in a good state of repair and to ensure that name badges are worn at all times.
• Assists your Outlet Manager in maintaining and updating the departmental Service Standards Manual.
• Ensures that you and all reporting staff demonstrate the required Service Standards.
• Assists your Outlet Manager in regularly monitoring staff performance against agreed criteria.
• Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.
• Handles any guest complaints or problems promptly and to ensure that all resolved/unresolved incidents are reported to your Outlet Manager.
• Ensures company, hotel and statutory rules, regulations and policies are adhered to at all times.
• Acts on your responsibilities for Health and Safety at work.
• Demonstrates a working knowledge of fire prevention and to ensure that staff follow the hotel evacuation procedures on hearing the alarm.
• Security conscious with respect to guest, staff and hotel property/welfare and to report suspicious circumstances to your Outlet Manager.
• 13 Ensures the departmental area is maintained in a safe, hygienic and presentable state and to report any damage to furniture, fittings and equipment to your Outlet Manager.
• Communicates positively with staff, colleagues and your Outlet Manager to ensure effective teamwork and high morale.
• Attends meetings and training sessions/courses that may be beneficial to you and your department.
• Assists your Outlet Manager with the Orientation of new members of staff.
• Assists your Head of Department in roistering staff effectively.
• Effectively supervise the departmen


Industry Type : Hotels / Hospitality
Functional Area : Data Entry / Operations / Back Office Processing

Desired Candidate Profile

At Least 12 years experience in banqueting and events
• Very Good English

Keywords

Housekeeping Hospitality Customer service Catering Customer support Monitoring Fire prevention Audit Staff Supervisor Training

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Safir Hotels


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