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Banquet Supervisor

Kempinski Hotel

Posted on December 6, 2019

1 - 2 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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• Reports to Banquet Manager / Assistant Banquet Manager.
• Responsible for Banquet Waiter / Waitress.
• Report to duty punctually wearing the correct uniform, clean
and well pressed including appropriate shoes (polished) and nametag at all
times according to the hotels dress code &
Kempinski grooming standards, maintaining a high standard of personal
appearance and hygiene at all times.
• A courteous, professional and efficient service is provided
at all times.
• All duties and tasks are performed as per the tasks required
at the outlet.
• Be knowledgeable of all services and products offered by the
hotel.
• Have a thorough knowledge and understanding of all food and
beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform
upselling all items offered by the department assigned as well as offering
alternatives.
• Monitor operating supplies, equipment and reduce spoilage
and wastage successfully.
• Ensure that the place of work and surrounding area is kept
clean and organized at all times.
• Successfully perform opening and closing procedures
established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner
and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and
ensuring follow up is performed with the guest.
• Being knowledgeable to operate the existing POS system based
on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules &
regulations established in the hotel s policy manual and the hotel s policy on
fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the
assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental
training and hotel initiated training scheduled.
• Undertake reasonable tasks and secondary duties as assigned
by the Department Head.
• Respond to any changes in the department as dictated by the
hotel management.
• Assist in carrying out scheduled inventories of products and
operating equipment.
• Perform any other assigned reasonable duties and
responsibilities as assigned.
• Projecting at all times a positive and motivated attitude
and exercise self-control.
• Having a complete understanding of the monthly profit and
loss statement of the department.
• Be able to lead the service and act as a role model to the
team.
• Be able to ensure a flawless service to the highest
standards and as required by the department and the hotel.
• Fully understand the concept of the banquet operations and being
able to act as a guardian in terms of service provided, food and beverages
served and the guidance of the team.
• Identify and errors and correct them as required during
set-up, service and breakdown of operations.
• Assign responsibilities to subordinates implementing a
multi-tasking principle and to check their performance periodically.
• Ensure regular on the job training are conducted to all
service members of the Banquet team.
• Be constantly involved in the operation ensuring that a
senior team member is opening and closing every event.
• Conduct daily pre shift meetings to employees on
preparation, guest profile, service and menu served.
• Conduct monthly inventory on operating equipment together
with the stewarding department.
• Establish rapport with guest and meeting organizers to
ensure guest satisfaction and personalized service.
• Be demanding and critical when it comes to service and
set-up standards.
• Organize with Stewarding and Housekeeping that all areas are
regularly maintained.
• Work closely with the Sales & Catering department and
establish a good rapport to ensure successful flow of communication.
• Be the communicator between the line staff and the Assistant
Banquet Manager and ensure that regular staff meetings are held within the
team.
• Be able to run all type of events successfully in the role
of a headwaiter and take ownership of the appearing challenges.
• Deliver an impeccable service at all times in line with the
luxury reputation of the hotel and matching the guest requirements which might
vary from event to event.
Additional
responsibilities and tasks can be added at any time according to the needs of
the business and of the hotel.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

*
Competencies:
• Must have 1-2 years experience in 5 Star Luxury Hotel Chain in similar capacity
• Fluency in English (Written and Spoken)
• Ability to operate computer and office equipment.
• Proficiency in Excel and Word
• Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.

Ability to establish and retain
effective working relationships with hotel staff and clients/vendors.
Ability to identify and delegate
tasks effectively.

Keywords

Banquet Supervisor

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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.





The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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