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Banquet Waitress

Kempinski - Mall of the Emirates

1 - 2 years Dubai - United Arab Emirates

Any Nationality

, Posted on March 14, 2018 1 Opening

Job Description

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Banquet Waitress
The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski s DNA values in order to encourage sales and maximize guest satisfaction.
Kempinski Mall of the Emirates
A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.
Key Responsibilities:
• Clear and take care of the equipment at the respective post
• All rules & regulations are strictly adhered within the hotel including hotel s policy on fire and safety as well as hygiene regulations including HACCP.
• The service team is well managed, having delegated the appropriate tasks to the team members
• A High quality of product and service is maintained in the outlet
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors
• Understand and strictly adhere to the rules & regulations established in the hotel s policy manual and the hotel s policy on fire, hygiene, health & safety
• To lead and guide set-up of smaller sized events
• To lead and guide coffee breaks for smaller groups and to offer impeccable service
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
• Must have 1-2 years relevant experience on the same position in a 5 star hotel environment
• Proficiency in Excel and Word is beneficial
• Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions
• Excellent organizational and time management skills
• Applies a professional, confidential and ethical approach at all times
About Kempinski
Hoteliers since 1897, Kempinski have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of its European heritage.

Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk


Service Setup guest satisfaction Time management HACCP coffee Management Star Monitor Entertainment

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Kempinski - Mall of the Emirates

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