Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
Mandarin Oriental, Doha
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest s expectations.
Support the manager in all operational and administrative aspects of the operation as appropriate and be able to prioritise with the involvement in the overall beverage and cigar related matters throughout the hotel and take charge of the outlet and the department in his absence.
Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times.
Work closely with the management of Mandarin and Baraha Lounge to provide a good synergy between the outlets.
Support the manager to supervise the side duty schedules for all positions and ensure compliance and follow through.
Support the manager to supervise the maintenance and cleanliness of the outlet at all times and as assigned carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment.
Oversee the daily operation of the outlet and manage shifts effectively to assure a smooth and effective overall operation.
Maintain a good relationship and steady communication with the Chef de Cuisine and his team, particularly during operation hours.
Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised.
Assist the manager to ensure accuracy of all beverage, wine and cigar menus: current, spelled correctly, clean and presentable and ascertain menu description are up to date and distributed appropriately in the Ambar.
Support the manager in planning and executing wine and beverage promotions together with the Sommelier and regularly update the Standard Drinks Appearance file (SDA).
Ensure that the hostess has scanned the provided Passport or Qatari Identification Card in order to adhere the law.
Work closely with the Security team and the Hotel Duty Managers together to assure a smooth and safe operation of the Ambar.
Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and share observations and recommendations with the manager.
Assist the manager to carry out or supervise daily and monthly inventories of the Ambar.
Support the manager to maintain a clear overview of all IG point of sales related set ups and carry out regular check on accuracy of all items.
Follow all procedures, policies and practices with regard to the Jardine audit related requirements for F&B outlets.
Oversee and maintain solid records of all Annual Leave and Public Holiday clearance and assure none are accumulated within the outlet.
Support the manager in monitoring the monthly P&L and carry out regular detailed analysis of outlet related financial information.
Assist the manager to plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet.
Observe the competition, current market and international trends, prices with the market and other new ideas and forward them to the manager.
Provide leadership, direction and support to all outlet colleagues at any time, particularly during the operation hours.
Ensure that Mandarin Oriental, Doha s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
Assist the manager to prepare a weekly roster to schedule all colleagues effectively to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts, depending on the business volume.
Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental, Doha s procedures.
Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division in order to promote a climate of teamwork and enthusiasm.
Being fully involved in the service and show strong presence to customers on the floor.
Being able to professionally dissolve critical situations, such as intoxicated guests or aggressive behaviour in the Ambar.
Personally monitor and follow through on any requirements of VIP guests who are dining in the Ambar.
Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the Ambar.
Handle effectively any kind of customer complaints being verbal or written.
High School qualification or equivalent.
Degree or Higher National Diploma in Hospitality/Hotel/Business Management preferred.
Diploma or certificates on wine and beverage knowledge preferred
Experience as Assistant Manager in a high end bar with highest levels of service is preferred.
A minimum of 3 years of experience working in a 5-star hotel environment, including 1 year in a bar environment.
Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and through driving and motivating his/her team accordingly.
Ability to work long hours with a strong focus on operational excellence.
Familiar with restaurant point of sales and cashiering procedures.
Knowledge of Bar service and service procedures and standards as well as good knowledge of spirits and cigars.
If you are interested in joining our team apply today!