We believe in creating something that people remember, not just providing a place to stay the night. Our jobs arent just about putting drinks on the table that our guests will enjoy until they ask for another. Instead, we want to build an experience with drinks on the side. We want our employees to own their space as both a social director and a beverage enthusiast, an innovator and a relationship builder, a multi-tasker and a perfectionist. And we want you to ensure we deliver on this seamlessly. Each and every time.
As the Bar Manager, you are responsible for creating the same experience for our employees that we expect for them to deliver to our guests. You strengthen the food and beverage/culinary team by assisting in other outlets when needed. You ll use your passion for your craft and skill in leading others to enable our employees to continually redefine their best and our guests to keep coming back for more. Your knowledge of and relationships in the community help bring the outside in both in the products we offer and the customers we attract enabling locals to join in the experience with our guests. All of this focus is to help unlock the potential of the business and drive stellar financial performance. Because when it s all said and done, you have everything in perfect alignment and deliver the results we need for our property, our employees, and our guests.
Skills and Knowledge
•Being a Brand Champion Has a deep understanding of the brand and a passion for delivering on brand values that is contagious. Helps others build their knowledge and expertise on target customers and how to successfully execute both brand and operational standards.
•Raising the Bar on Customer Service Knows what it takes to deliver exceptional service for customers, continually diagnosing and evaluating customer needs so they can be met time and time again. Makes sure that employees provide quality service that produces high levels of guest satisfaction consistently and effectively.
•Acting as a Financial Steward - Determines how money will be spent to get the work done and accounts for expenditures. Knows how to effectively manage and use funds to meet business needs in a way that aligns with brand expectations.
•Managing the Business Knows the business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership, production methods, and coordination of people and resources. Applies this knowledge to successfully balance all aspects of the business to deliver needed results.
•Driving Business Results Understands market dynamics, market-level objectives, and important aspects of the company s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligns what employees and teams do with strategies and plans to achieve business outcomes.
•Managing Resources Obtains resources (equipment, facilities, materials, etc.) needed to deliver on business commitments and ensures they are used appropriately.
CORE WORK ACTIVITIES
Managing Bar/Lounge Operations
•Manage the beverage and food services for on property bars and lounges, and implement steps to reach and achieve necessary results while staying true to brand values.
•This work requires a tremendous amount of control whether that is local, state, and Federal liquor laws, or company policies, standards, and procedures.
•You are responsible for ensuring the bar is managed appropriately, that the staff is knowledgeable, trained, and compliant in every facet of their job. This extends not only to the liquor itself, but also to the cash and financial information that you and your staff come into contact with, as well as loss prevention and safety. All of these are key to making sure beverage operations are executed flawlessly and are table stakes for everything that follows.
•Implement new concepts and promotions for the bar, adapting as needed to ensure they are consistent with business needs and brand proof points.
•Serve as both a change leader and a change facilitator, championing new ideas and innovative approaches to stay relevant.
•Encourage creativity and take calculated risks to improve business outcomes.
•Take part in crafting and implementing beverage policy and procedures throughout the property.
•Success will require active engagement in projects as needed to facilitate highly successful beverage operations across the property.
•Participate in the management of department's controllable expenses to achieve or exceed budgeted goals.
•Own and controls inventory and payroll costs for bar/lounge, with thorough understanding of perpetual inventory, bar pars, portion control, beverage potentials.
•Craft menus that are unique and inspired while using promotions that personify the brand values to draw both hotel guests and local patrons to an uncommonly authentic experience.
Leading Bar/Lounge Team
•Meet with your team regularly to understand their needs and help them meet their goals. Use those opportunities to set expectations and build brand awareness.
•Partner with employees to build and hold them accountable for achieving business goals, as well as development plans based on their individual strengths, development needs, career aspirations, and abilities.
•Create an environment where employees know they are valued, ensuring fair treatment and respect. Build a culture of open communication, spends time with employees on the frontlines, and be available for them ( open door policy ).
•Give the brand a voice and showcase for the team how brand values can be translated into successful business operations. Model a passion for the brand that energizes and inspires employees.
•Set the tone for the team to follow and provides the tools (training, staffing, supplies, products) necessary to achieve and surpass business objectives.
•Prepare bar/lounge team by providing all necessary information regarding promotions and special events.
Ensuring Exceptional Customer Service
•Set the bar/lounge for guest hospitality and beverage services and delivers against them in ways that others want to outdo. Exemplify exceptional guest service and creates a positive and exciting atmosphere for guests.
•Stay on the pulse of what is happening in the property bar/lounge, and in the local area. Meet with guests to get their feedback and use that to continually up the ante on our products, services, events, and offerings.
•Observe our employees and give feedback to ensure we are delivering on our guest promise and brand values consistently.
Desired Candidate Profile
Education and Experience
High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area with previous experience working with luxury Food & Beverage external consultants/business partners and in a beverage nightlife environment.
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area with previous experience working with luxury Food & Beverage external consultants/business partners and in a beverage nightlife environment.