CORK WORK COMPETENCIES
Safety and Security
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Maintain awareness of undesirable persons on property premises.
Follow property specific procedures for handling emergencies (e.g., evacuations, medical emergencies, natural disasters).
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Maintain confidentiality of proprietary materials and information.
Perform other reasonable job duties as requested by Supervisors.
Speak to guests and co-workers using clear, appropriate and professional language.
Working with Others
Support all co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Collaborate with and assist others to promote an environment of teamwork and achieve common goals.
Welcomes customers by determining their coffee interests and needs.
Educates customers by presenting and explaining the Lobby menu and able to answer guest queries.
Prepares and sells coffee drinks by following prescribed recipes and preparation techniques.
Generates revenues by attracting new customers, defining new and expanded services and products.
Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Maintains safe and healthy work environment by following organization standards and sanitation regulations.
Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
Follow property control audit standards and cash handling procedures (e.g., blind drops).
Transport bank to/from assigned workstation, following security procedures.
Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
Process all payment methods in accordance with Accounting procedures and policies.
Communicate with guests, other employees, or departments to ensure guest needs are met.
- Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.