Barista Erth Abu Dhabi

Job Role

We are seeking an experienced Barista to support a Special Project at Erth Abu Dhabi. Promotes coffee culture by recommending and selling coffee; actively educating customers, preparing and serving a variety of coffee brews along with pastries, cookies and other menu items.

Job Responsibilities

• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drinks in the menu while answering questions.
• Sells coffee by explaining differences in coffee beans, preparation methods while demonstrating how brewing equipment operates.
• Prepares, serves and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks.
• Recommends coffee promotions with new coffee brews.
• Attracts new customer in order to create customer loyalty and increase revenues.
• Maintains inventories by replenishing coffee beans supply, stocking brewing equipment, maintaining other supplies, pastries, cookies, syrups, etc.
• Keeps equipment clean and operating by following operating and cleaning instructions and SOP, troubleshoots breakdowns, maintains cleaning supplies,
• organizes and performs preventative maintenance, calls for maintenance and keeps record for equipment assigned to outlet.
• Maintains safe and healthy working environment by following all company health & safety policies and procedures.
• Improves quality results by studying, evaluating and re-designing processes; implements changes; maintains and improves the appearance of the barista stations and displays.
• Updates job and product knowledge by participating in training opportunities; reading coffee, beverage and food service and product publications while maintaining network of customers.
• Enhances coffee culture and reputation of the outlet by taking ownership of the business and being pro-active in accomplishing existing and new/different tasks while exploring opportunities to add value to the business.
• Cleans and sanitizes work surfaces, equipment and utensils.
• Take all reasonable measures not to handle food or food contact surfaces in any way that is likely to compromise the safety and suitability of the food.
• Communicates customer feedback to line manager.
• Develops promotions related to coffee culture and drives up selling of relevant F&B items.
• Maintains prompt and friendly customer service.
• Listens to customer complaints and queries and addresses their concerns in an efficient yet friendly manner while reporting it to line manager without delay.
• Trains other colleagues in barista knowledge and techniques.
• Does competitor survey and analyzes products and services with assigned outlet.
• In addition to taking orders from customers and preparing their drinks, a barista may also be required to deal with other matters at hand in one go. Depending
• on the place of work, one may be required to carry out all-round tasks for the assigned outlet for example helping in stock control and cleaning tables.
• Reporting potential health and safety hazards to line manager without delay.