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Beauty Consultant- Chanel, Bahrain

Chalhoub Group

3 - 4 years Bahrain - Bahrain

Secondary School. Any Nationality


, Posted on May 15, 2018 1 Opening

Job Description

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Beauty Consultant- Chanel, Bahrain
Job Summary
The Beauty Consultant is responsible for delivering an outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. The Beauty Consultant is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. Also required to maintain high levels of standards in terms of grooming at all times.
In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility
Main Responsibilities
• Customer Focus
• Build and maintain customer relationships in order to build strong loyalty
• Address customers' queries about products, prices, availability, product uses, and services
• Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers expectations
• Advise customers on product ranges best suited to their needs
• Demonstrate usage and benefits of various Brands and products
_____ %
• Sales Focus
• Generate sales, while achieving line and sales targets
• Sell-out target tracking at store level
• Generate daily sales reports
• Participation in achieving incentives
• Post launch sales tracking at store level
• Ensure merchandising levels in the store are met as per the brand guidelines
_____ %
• Stock Replenishment
• Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
• Report stock shortages using the stock order form
• Ensure stock receipt as per set procedures.
_____ %
Physical Requirements for the Job
Standing
Not Required 10% 25% 50% 75% n Extremely Frequent
Visual Color Detection
Not Required 10% 25% 50% 75% n Extremely Frequent
Ideal Profile
Education
Minimum High School
Previous Experience
2 3 years in Sales / Retail
Linguistic Skills
English
Excellent n Good Fair Preferable Not Required
Arabic
Excellent Good Fair n Preferable Not Required
Russian
Excellent Good Fair n Preferable Not Required
Behavioural Competencies
Achievement Drive and Initiative
The drive to meet and exceed goals and standards of excellence in spite of obstacles, lack of support, opposition or discouragement; the ability to take prompt actions to achieve goals beyond requirements, to seek out new responsibilities and acts on opportunities
Level 1
• Focuses on the job, concentrates and resists distractions
• Displays a can do attitude
• Does what needs to be done without hesitation
Analytical Thinking and Problem Solving
The ability to approach data and situations logically, to break down problems into their component parts and look for underlying causes or thinking through the consequences of different courses of action
Level 1
• Makes lists without assigning any priority
• Gathers, understands and connects data and information
• Is good at facing up to challenges
Communication
The ability to plan and deliver communications in an impactful, persuasive and tactful way
Level 1
• Is clear and precise in communication
• Uses standard formats of communication to present information and ideas
• Maintains regular, consistent communication
Concern for Quality
The ability to check processes and tasks accurately and to ensure high quality standards and output
Level 1
• Performs routine tasks completely and accurately
• Follows instructions on assigned tasks
• Asks questions to clarify expectations
• Compares finished work according to set expectations
Partnering and Team Working
The ability to build and maintain positive and effective relationships as well as to value the opinion of others
Level 1
• Responds positively to requests for help and support
• Is prepared to re-order own priorities if asked for help
Planning and Organizing
The ability to plan and prioritize work to manage time effectively and accomplish assigned tasks
Level 1
• Completes tasks allocated on time
• Uses a systematic approach to planning and organizing work and activities
• Prioritizes according to departmental policy
• Handles conflicting priorities in own work
• Organizes information/documents activity or materials for others
Key Technical Competencies
Commercial Flair
The drive to identify and seize commercial opportunities
Level 1
• Understands the environments in which business functions
• Asks questions to find out about the competition
• Is inquisitive about the market
Customer Care
The ability to identify and satisfy the needs of internal and external customers, displaying commitment to meeting and exceeding their expectations
Level 1
• Understands the importance of ongoing customer care and service level
• Asks questions to identify the needs or expectations of customers
• Adjusts personal style to deal with different customers
Selling Techniques
The art of persuading the consumer that buying the product or service will benefit him/her
Level 1
• Manages introductions and establishes an initial relationship based on a positive approach
• Demonstrates knowledge of the merchandise and service range, the products/services information and the policies and procedures of the company/store
• Applies basic sales approach and techniques with customers
• Is able to redirect the difficult customers towards the proper person/division
Technical Expertise
Level 1
Fundamental knowledge of processes, methods and procedures
• Understands the main processes and methods of work regarding to the position
• Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
• Identifies new and better approaches to work processes and incorporates same in own work
• Strives to keep job knowledge up-to-date through self-directed study and other means of learning
• Demonstrates understanding and knowledge of the current guidelines and HR tools, and utilizes these regularly in work assignments
• Principles and methods for showing, promoting, and selling products or services
• Market trends in Beauty (Doing facials and make-over)
Job Segment:
Merchandising, Retail Sales, Retail


Industry Type : Retail
Functional Area : Sales / Business Development

Keywords

Retail sales Customer service Customer care Tools Analytical English Ideas Policies Tracking Stock replenishment

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Chalhoub Group

Established in 1955, the Chalhoub Group has grown to become one of the leading partners for luxury across the Middle East. Based in Dubai, the company offers expert retail, distribution and marketing services for luxury brands. Over the years, the Group has made its mark as one of the major players in the beauty, fashion and gift sectors of the Middle East region. For its commitment towards promoting sustainable business, the Chalhoub Group has been awarded the CSR Label from the Dubai Chamber of Commerce for three consecutive years from 2013 to 2015. It has also been accepted as a new member of the United Nations Global Compact Community.



The group is committed to building brands in the Middle East by providing excellent services to its partners and outstanding experience to its customers. The group’s passionate team of professionals assists in the same by blending their expertise and intimate knowledge of luxury.



The Chalhoub Group has a staff of more than 12000 people spread across over 650 retail stores situated in 14 countries. The rapidly growing group is constantly on a look out to expand its workforce by adding more highly skilled and dedicated professionals to its team. The company attributes its success to its employees and goes an extra mile in providing career development opportunities to those who are passionate about their work.
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