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Billing Analyst

RFID Saudi Est

Posted on May 1, 2018

1 - 2 years Other - Saudi Arabia

Bachelor of Commerce(Commerce). Any Nationality

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Job Description

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Job Summary
- Act as a single point for 1st and 2nd line support for tickets, phone calls, emails and walk in users regarding IT Billing Services including but not limited to billing issues and queries, adjustments, exit clearance, discrepancies and disputes, general information on billable services and procedures.
- Receiving, logging and managing billing issues through resolution within given targets including investigation, escalation, active follow up and resolution
- Troubleshooting of IT billing related problems and log tickets for the responsible technical teams if required.
- Maintaining Asset and Billing Database. Report any discrepancies and address any data cleansing and integrity issues

Required Education / Qualification
- Bachelor’s in Business or accounting
- 2 years previous IT Service Desk or customer service experience.
- At least one year of knowledge and/or experience in accounting or Incident Management (Managing incidents including business expectations and communication)
- Strong proficiency in MS Office suite (in particular Excel and Power Point). Knowledge in SAP, SharePoint, Visio and databases is a plus.

IT - Software Services

Accounts / Taxation / Audit / Company Secretary


Sap Troubleshooting Customer Service Incident Management Visio Data Cleansing It Service Desk Suiteal Qualification Billing Analyst

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