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BMC Administrator

Diyar United Company

Posted on June 9, 2019

3 - 8 years KWD 550 - 650 ($1,810 - $2,139) Al Kuwait - Kuwait

Bachelor of Technology/Engineering, Bachelor of Science, Bachelors in Computer Application(Computers). Any Nationality

Nil

Opening 01

Job Description

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A. Accountabilities:
• Provide guidance to the organization on installing, updating, enhancing and repairing the ITSM system (BMC- Remedy )
• Gather and assess customer needs by working closely with end users and business units
• Analyze customers and business unit requirements and make recommendations
• Design and implement configuration management database CMDB
• Create and assist in the creation of document templates including reusable contents that related to implementation projects

B. Qualifications:
• Create and update reports
• Add and modify Agent Accounts
• Add and modifying Teams
• Create and edit Business Rules and Escalations
• Create and edit Forms and Workspaces
• Create and modify CMDB Packages
• Install BMC Footprints Service Core software
• Install and Test of BMC Footprints Service Core Patches
• Perform BMC Footprints Service Core Upgrades and Testing
• Perform routine BMC Footprints Service Core Database maintenance jobs

C. Experience:
• 5/- Years related experience.

D. Certification:
• BMC Certified Professional Remedy IT Service Management


IT - Hardware & Networking

Desired Candidate Profile

A. Accountabilities:
• Provide guidance to the organization on installing, updating, enhancing and repairing the ITSM system (BMC- Remedy )
• Gather and assess customer needs by working closely with end users and business units
• Analyze customers and business unit requirements and make recommendations
• Design and implement configuration management database CMDB
• Create and assist in the creation of document templates including reusable contents that related to implementation projects

B. Qualifications:
• Create and update reports
• Add and Modify Agent Accounts
• Add and Modifying Teams
• Create and Edit Business Rules and Escalations
• Create and Edit Forms and Workspaces
• Create and Modify CMDB Packages
• Install BMC Footprints Service Core software
• Install and Test of BMC Footprints Service Core Patches
• Perform BMC Footprints Service Core Upgrades and Testing
• Perform routine BMC Footprints Service Core Database maintenance jobs

C. Experience:
• 5/- Years related experience.

D. Certification:
• BMC Certified Professional Remedy IT Service Management

Keywords

ITSM Bmc Remedy BMC FootPrints CMDB packages Database Maintenance Installation & Testing

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Diyar United Company

Established in 1980, Diyar United Company has been, since more than thirty years, managing large and complex technology projects. Its high caliber and professional work force of 900+ employees, its strategic alliances with leading technology companies, its focus on meeting client business objectives , its investment in technology initiatives that help the economy and society and its commitment to Total Quality Management make Diyar an ideal partner for our client technology requirements through its partnership with IBM, Dell, HP, SUN, Cisco, Microsoft, Oracle and VERITAS etc

DUC is the largest IT Company in Kuwait providing outsourcing services. Our experience in outsourcing varies from strategic thinking, project management, business analysis and developing integrated service models suitable for any complex environment to ensure that the services are provided efficiently, professionally and within the service levels. The unique breadth of our outsourcing portfolio extends not just to technology, but also to internationally recognized process standards as a part of adopting the ITIL best practices
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Name/ Designation:
Nagwa Qotb - Resource Support Manager

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