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BMC Remedy Developer

STAR SERVICES LLC

5 - 10 years Abu Dhabi - United Arab Emirates

Bachelor of Technology/Engineering(Electronics/Telecomunication). Any Nationality


, Posted on May 7, 2018 1 Opening

Job Description

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Candidates outside UAE can be apply.

Location - UAE

If below JD is matching, then please send CV on nehag@star2333.ae with current and expected total salary

Responsibilities:
• Design, development, customization and administration of Remedy-based systems that align with Incident, Problem, Change, Service Request, Asset and Knowledge Management
• Continuous optimization of these (and future) tools to better align with IT Service Management best practices (e.g. ITIL)
• Customization and creation of Remedy workflows according to customer requirements
• Ability to estimate work effort for customizations, enhancements, and configuration requests
• Advanced analysis and troubleshooting
• Creating and maintaining technical documentation with respect to system design
• Testing code changes
Education and Experience:
• Bachelor's Degree, or equivalent experience
• Experience with the Remedy Action Request System (ARS) versions 9.1 with specific focus on the ITSM Suite
• Integrating Remedy with third party applications
• Experience implementing and configuring one or more ITSM applications (Incident Management, Problem Management, Change Management, CMDB, Knowledge Management, Asset Management, Service Request Management)
• Experience with Atrium Orchestrator
• Experience integrating web AR systems with external data sources for population of data and auto-ticketing
• Experience implementing and managing Mid-Tier and web based reporting technologies related to Remedy
• Familiarity with ITIL Foundations ver. 3 is preferred
• Knowledge of Remedy programming methodologies and standard software development life cycles
• Strong familiarity with SQL Server and Oracle databases
• Ability to clearly communicate technical ideas to non-technical audiences
• Ability to understand and assess functional requirements, develop or recommend technology solutions to meet business needs
• Team oriented with a track record of excellence in internal and external customer service
• Experience creating reports using Business Objects and Tableau a plus
• Ability to configure, extend or develop solutions from requirements

Technical Skills:
• Remedy ARS versions v9.1 and additional BMC products
• Atrium Orchestrator v7.6.04 and newer versions
• Built Service Requests
• Used advanced interface forms
• Familiar with server and client-based technologies, including hardware, operating systems (Windows and Linux), configurations and security
• Database: SQL Server and Oracle
• Business Objects experience
• Process Designer


Industry Type : Telecom / ISP
Functional Area : Engineering

Desired Candidate Profile

Responsibilities:
• Design, development, customization and administration of Remedy-based systems that align with Incident, Problem, Change, Service Request, Asset and Knowledge Management
• Continuous optimization of these (and future) tools to better align with IT Service Management best practices (e.g. ITIL)
• Customization and creation of Remedy workflows according to customer requirements
• Ability to estimate work effort for customizations, enhancements, and configuration requests
• Advanced analysis and troubleshooting
• Creating and maintaining technical documentation with respect to system design
• Testing code changes
Education and Experience:
• Bachelor's Degree, or equivalent experience
• Experience with the Remedy Action Request System (ARS) versions 9.1 with specific focus on the ITSM Suite
• Integrating Remedy with third party applications
• Experience implementing and configuring one or more ITSM applications (Incident Management, Problem Management, Change Management, CMDB, Knowledge Management, Asset Management, Service Request Management)
• Experience with Atrium Orchestrator
• Experience integrating web AR systems with external data sources for population of data and auto-ticketing
• Experience implementing and managing Mid-Tier and web based reporting technologies related to Remedy
• Familiarity with ITIL Foundations ver. 3 is preferred
• Knowledge of Remedy programming methodologies and standard software development life cycles
• Strong familiarity with SQL Server and Oracle databases
• Ability to clearly communicate technical ideas to non-technical audiences
• Ability to understand and assess functional requirements, develop or recommend technology solutions to meet business needs
• Team oriented with a track record of excellence in internal and external customer service
• Experience creating reports using Business Objects and Tableau a plus
• Ability to configure, extend or develop solutions from requirements

Technical Skills:
• Remedy ARS versions v9.1 and additional BMC products
• Atrium Orchestrator v7.6.04 and newer versions
• Built Service Requests
• Used advanced interface forms
• Familiar with server and client-based technologies, including hardware, operating systems (Windows and Linux), configurations and security
• Database: SQL Server and Oracle
• Business Objects experience
• Process Designer

Keywords

ITSM Discovery capacity & Orchestrator) for IT Infractructre

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STAR SERVICES LLC

Star Services is the UAE’s leading supplier of primarily oil and gas, petrochemical, engineering, technical and non-technical, and administrative manpower to an impressive range of multi-national corporations, companies, and UAE government departments. Star Services also plays a major role in prov iding diverse positions for other demanding projects related to construction and large infrastructure, alternative energy, security, education, and transportation.

As a result of its stellar 25-year history of providing quality personnel to quality companies, Star Services has become one of the UAE’s top manpower providers. Our strong brand enables us to attract the best candidates, while our thorough screening among a host of considerations, allow us to select the right candidates for any set of hiring requirements.

Most importantly, however, the Star Services team of HR experts, lawyers, accountants, and support staff do more than just oversee recruitment and hiring. We anticipate and take every conceivable step to ease the especially unique bureaucratic burdens that can be experienced by employers in this region who take on new staff.
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