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Boutique Manager


Posted on November 4, 2019

2 - 3 years Eastern Province - Saudi Arabia

Any Graduation. Any Nationality

Opening 01

Job Description

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Job mission
As an Ambassador of the Maison, he/she efficiently assists the Boutique Manager/Director to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.
Main accountabilities:
1. Team Management & People Development
• Designs the optimum organization, recruits the right profiles and ensures proactively talent pipeline in his/her boutique.
• Drives performance and compensation management, ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagement
• Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their collective and individual implication
• Supervises on a day-to-day basis the Care Service team
2. Boutique Performance & Sales Achievement
• Makes a diagnosis based on a solid performance analysis, review of competencies and environment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets
• Guarantees the implementation and regular monitoring of the action plans and amends modifications if necessary
• Optimizes boutique performance and profitability
• Monitors boutique KPIs
3. Boutique Operations & Administration
• Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines
• Supervises the boutique back office and administration
• Oversees the boutique maintenance
4. Client Relationship & Portfolio Development
• Is the warrant of a unique and highly professional client service within the boutique
• Leads the implementation and monitoring of the ROI for client relationship programs and actions
• Acts as an Ambassador of the Maison and builds direct contact with VIPs
Key skills
• Management and leadership skills
• Business acumen
• Strategic thinking
• Client intelligence
• Excellent representation skills

Gold / Gems & Jewellery



Boutique Manager


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