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Boutique Manager

Jaeger LeCoultre

Posted on November 6, 2019

3 - 5 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Reporting to the Commercial Manager, the Boutique Manager is fully responsible for the management and performance of the store and is a key contributor in seeking new business opportunities.
Thanks to strong technical, interpersonal and managerial skills, the Boutique Manager is responsible for meeting sales objectives and building long lasting and loyal relationships with clients by providing them with a unique, luxurious and unforgettable shopping experience.
Performance Management and Business Development
• Meet or exceed boutique budgets in accordance with brand retail strategy and procedures
• Analyse the business, propose and implement action plans to improve results, generate sales for each product line / category
• Maximize profit whilst controlling & minimizing costs (discount, general expenses, and third party commissions)
• Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
Store Management
• Ensure Excellency within and outside of the boutique
• Ensure maximum client welcoming, handling, and servicing
• Demonstrate brand ambassadorial skills, at any given time, with VIP clients / new customers
• Responsible for overall appearance and maintenance of boutique in accordance to brand guidelines and concept
• Assist in timely boutique implementation and control of any new visual merchandising concepts
Store Operation Management
• Actively ensure all measures to avoid stock discrepancies at all times
• Actively ensure accuracy of monthly, quarterly and yearly stocktaking
• Weekly follow up with regional head office for stock replenishments and active order requests
• Ensuring maintenance of all boutique timepieces when necessary: changing of straps, polishing, servicing, etc.
Financial Control & Cash Registry
• Compliance with procedures and with legal, fiscal and customs regulations
• Cash registry controls
• Ensure timely reporting of sales (daily, monthly) to Brand Director
• Identify strengths and weaknesses in existing operation to define action plans for implementation
Team Management
• Ensure proactivity of all boutique staff members
• Ensure monthly staff programs are planned and communicated to regional office
• Responsible for integrating and training new and existing team members
• Monitor staff appearances and behaviour, in line with company policy and boutique guidelines
• Ensure coaching of team individual and collective objectives, via (but not limited to) team meetings, on the job trainings, appraisals, anticipation of training needs, distribution of tasks, and feedback on expectations
• Distribute tasks to see the sales associates ability to over perform
• Organise schedules and solve conflicts, to ensure work equality of staff in terms of working hours and opportunities
Customer & CRM Related Activities
• Ensure Service Excellency within the boutique and team
• Ensure relationship building with customers
• Ensure attention to existing and new recruitment of VIP client and prospect database for boutique sales and marketing activities
• Individually handle with care client complaints and immediately report to regional office any boutique, brand or product related issues
• Follow up and coordinate individual repairs and after sales related matters
• Bachelor degree graduate
Required Experience
• Solid and well-rounded background in retailing luxury goods or high end hospitality (Essential)
• Background in the watch and Jewelry industry (preferred)
• Commercial awareness of luxury market (Essential)
• Experience of dealing with high profile clients from different cultures and backgrounds (Essential)
• Experience of working in target / sales driven environment (Essential)
• Experience of building a regular CRM and database (Essential)
• Experience of 3-5 years minimum in luxury environment
• Experience in managing and developing deputies and sales teams from different backgrounds
Personal Skills
• Languages spoken: English (Essential), Arabic/Chinese/French (Plus)
• Computer skills: Word, Excel, Outlook and PowerPoint
• Very good general education and sense for etiquette
• Needs to be presentable with a strong sense of luxury service and aesthetics
• Result oriented
• Leader and team player with good interpersonal competences and empathic
• Excellent communicator, able to identify and develop a local network

Gold / Gems & Jewellery

Sales / Business Development


Boutique Manager


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Jaeger LeCoultre

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