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Boutique Manager

Roger Dubuis

Posted on November 1, 2019

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Reporting to the Brand Director, the Boutique Manager is fully responsible for the management and performance of the boutique and is a key contributor in seeking new business opportunities.
The Boutique Manager is responsible for meeting sales objectives and building long lasting relationships with the clients by providing them with a unique, luxurious and unforgettable luxury experience.
Performance Management and Business Development
• Meet and exceed the boutique sales targets in accordance with the brand retail strategy and procedures
• Analyse the business, propose and implement action plans to improve the results
• Demonstrate sales leadership and set performance targets& KPIs for the team
Sales Prospection
• Development of customer loyalty by way of excellence in service
• Develop local networking activities to discover new potential clientele & prospecting
• Identify and contact prospects to introduce Roger Dubuis collections
• Together with the Area Sales Manager, responsible for the external relationships on behalf of the boutique and the brand such hotels, embassies, media, celebrities, etc.
Boutique Management
• Ensure excellency within and outside of the boutique
• Ensure maximum client welcoming, handling, and servicing
• Be the brand ambassador at any given time, with the VIP clients / new customers
• Responsible for the overall appearance and maintenance of the boutique in accordance with the brand guidelines and concept
• Assist in timely boutique implementation and control of any new visual merchandising concepts
Boutique Operations Management
• Ensure all measures to avoid stock discrepancies at all times
• Execute monthly, quarterly and yearly stock-take processes
• Weekly follow up with the regional head office for stock replenishments and active order requests
• Ensure maintenance of all boutique timepieces when necessary (changing of straps, polishing, servicing, etc.)
• Identify strengths and weaknesses in existing operation to define action plans for implementation
Financial Control & Cash Registry
• Compliance with procedures with legal, fiscal and customs regulations
• Ensure cash registry controls
• Ensure timely reporting of sales (daily, monthly) to the Brand Director
• Manage the incentive reports
• Manage the commission reports to be paid to the tour guides
Team Management
• Ensure performance of all boutique team members
• Responsible for the training of the new and existing team members
• Monitor the grooming and service delivery of the team, in line with company policy and boutique guidelines
• Conduct weekly and monthly team meetings, on the job trainings, appraisals, delegation of tasks, and feedback on expectations
• Prepare the weekly duty roaster, ensuring fairness in terms of sales opportunities
Customer & CRM Related Activities
• Responsible for the service excellency within the boutique and team
• Ensure attention to the existing clients, recruitment of new VIPs and building a prospect database for the sales and marketing activities
• Manage the client complaints with care and report any boutique, brand or product related issues immediately to the regional office
• Follow up and coordinate repairs and after sales related matters
• Manage the relations with the tour guides and concierges
• Solid and well-rounded background in luxury retail or high end hospitality in a people management role (Essential)
• Background in the luxury watches and/or jewelry industries (preferred)
• Commercial awareness of the luxury market in the Middle East (Essential)
• Experience of dealing with high profile clients from different cultures and backgrounds (Essential)
• Experience of working in target / sales driven environment (Essential)
• Experience of building a CRM database (Essential)
• Languages spoken: English (Essential), Arabic/Chinese/French (Plus)
• Computer skills: Word, Excel, Outlook and PowerPoint
• Bachelor s or higher degree holder
• Result oriented, proactive and resourceful
• Empathetic leader and team player with good interpersonal competencies
• Agile communicator, feedback oriented and open-minded

Gold / Gems & Jewellery

Sales / Business Development


Boutique Manager


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Roger Dubuis

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