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Branch Operations Manager

Client of Fuschia Careers

Posted on August 23, 2019

5 - 6 years United Arab Emirates - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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• Responsible for the overall management of the operation of the hotel branch.
• Maintains interaction between the branch and management by preparing daily, weekly, and month-end reports regarding operations and productivity.
• Ensures adherence to the Hotel s operational policies and procedures. Inspecting all departments for SOP implementation.
• Reports to the General Manager regarding any non-conformance, as identified within the unit.
• Develops and executes branch sales strategies to maximize revenues.
• Ensures that the new employees receive adequate instruction and support to successfully complete the new employee orientation program within the specified time frame.
• Ensures employees receive on-going training to understand guest expectations.
• Monitors the co-ordination between all departments for smooth & efficient operations.
• Reviews room inventory management to ensure maximization of room revenue.
• Promptly deals with customer complaints and comments, ensuring their pleasant stay. Ensures proper delivery of guest special needs.
• Holds regular briefings and communication meetings with the HOD team.
• Other duties as assigned.
Qualification Required:
• Bachelor degree and/or diploma in hospitality management.
Experience Required:
• Minimum 5 years of professional experience in 5 Star Hotel.
• Previous experience in the same or similar role in GCC Countries is a plus.
• Experience in managing budgets, revenue proposals and forecasting results.
• Excellent interpersonal and relationship building skills.


Data Entry / Operations / Back Office Processing

Keywords

Branch Operations Manager

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Client of Fuschia Careers

Client of Fuschia Careers

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