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Branch Operations & Services Manager

Al Masraf

6 - 8 years Dubai - United Arab Emirates

Any Nationality

, Posted on March 22, 2018 1 Opening

Job Description

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• Plan, organize, monitor and control the day-to-day operations of the tellers to ensure the timely delivery of the service to enhance customer satisfaction.
• Authorize transactions above teller limits (where required) within an approved limit to ensure timely delivery of the service.
• Transfer excess cash over the limit of Tellers to vault and withdraw the cash as and when required, ensuring its safe custody and handling
• Ensure that all Tellers hand over the cash and balance the cash at the end of the day to ensure that the total cash held agrees with the General ledger and make prompt investigation in case of any difference.
• Ensure ATM & CCDM cash is balanced and transactions reconciled.
• Responsible to manager returned cheque till delivered to the account holder or representative against proper acknowledgement.
• Timely submit the cheques to COD for outward clearance to ensure that the transactions are complete within the cut-off time.
• Ensure that Tellers apply correct rate, charge correct commission and interest rate, while exchanging currency, preparing DDs, sending MTs, to protect the interest of the Bank.
• Encourage tellers to cross-sell the business and personal banking products.
• Ensure strict adherence to laid down procedures and SLAs to avoid delays, errors, irregularities and risks to improve service standards on continuous basis to support the Bank s quality initiatives and to improve customer satisfaction.
• Ensure strict adherence to Anti-Money Laundering & Compliance requirements.
• Train (or identify training needs) and recommend, develop, motivate, counsel Tellers and review their performance to enhance their knowledge-based skills to continuously improve their performance while ensuring high quality customer service.
• Ensure the achievement of objectives as agreed and detailed in the Performance Planning Review Form to support the achievement of Branch/ Division/Bank s business goals.
• Act as Branch Manager in his/her absence.

Industry Type : Banking / Financial Services / Broking
Functional Area : Data Entry / Operations / Back Office Processing

Desired Candidate Profile

• Graduate, preferably in commercially oriented discipline or College Diploma with recognised qualification in Banking.
• 6-8 years experience in Teller / operations / customer service area.
• Significant exposure in banking operations


Customer service Anti money laundering Personal banking Cross selling Quality initiatives Customer satisfaction Training needs Branch operations banking products Teller operations

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Al Masraf

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