Hill International is an international construction consulting firm that provides program and project management, construction management, cost engineering and estimating, quality assurance, inspection, scheduling, risk management and claims avoidance to clients involved in major construction projects worldwide. Hill has participated in over 10,000 project assignments with a total construction value of more than $500 billion. Hill is a publicly traded company listed on the New York Stock Exchange (NYSE: HIL), and is headquartered in Philadelphia, Pennsylvania. (www.hillintl.com)
We are seeking a Business Center Manager in Abu Dhabi, UAE.
A Business Center Manager is one whose primary role is to develop and implement best practices within the Business Centers Management Section. Supervises and Coordinates the Team for all meetings/activities/events related to Business Centers’ bookings, tours, daycare and external venues (within the hotel accommodation, meeting, conferences and events agreement).
The Business Center Manager is responsible for supervising the section’s meetings/events/activities and for coordinating with all participants to ensure the smooth and successful delivery of meetings/activities/events and is in charge of supervising all the details required to provide an event runs smoothly and successfully.
The Business Center Manager will be required to review and maintain the section’s corporate events/meetings/activities that are taking place daily.
The Business Center Manager is required to analyze the feedback received from the requestors through various customer experience research methods like surveys, in-person interviews and emails and ensuring that the team will take the respective action towards any concern raised.
Responsible for the day-to-day supervision of all Business Center staff and associated functions, ensuring all functions are carried out per agreed procedures, protocols and time-scales, and reporting to the Head Section as necessary. Promote a harmonious and professional atmosphere in this facing public role.
General Description of Role and Responsibilities:
•Supervise the team through daily coaching and monitoring of their tasks.
•Delegate tasks to the respective team members according to their responsibilities and supervise while actioned.
•Monitoring the team performance via all methods of communications with requestors.
•Ensure that the daily inspections are conducted from the respective team members allocated on their specific floors.
•Review the weekly damage report provided by the team.
•Follow up with the escalation process when there is an urgent inquiry from the management to either replace or modify the current items located in the operating areas.
•Provide the necessary approvals to the respective sections for any modification work in the operating areas.
•Coordinate with the respective IT team to ensure that there is technical support replacement in case of any absence.
•Managing several business centers, meetings rooms & conferences halls in Abu Dhabi & Ruwais.
•Preparing substitute coverage plan for the team members to ensure that the business operations are not affected while the team members are on leave or absent.
•Provide a routine report monthly to the Management for review to identify how many meetings are facilitated.
•Assist in developing, presenting, and implementing guidelines and procedures to ensure smooth function of operation as well as the Client’s Group employees to have a satisfactory experience when using Business Centers’ facilities and services.
•Oversees and manages Business Center’ conference/meeting room scheduling, including booking, de-conflicting competing scheduling requests and relocating customers to alternative rooms as per the requirement of the meeting.
•Creating all the necessary forms related to operations and services as well as ensuring that all are up to date prior to submitting to the requestors.
•Maintaining a proper recording management system in the shared folder.
•Serves as a liaison between requestors and other departments and ensuring that all the meetings shall be arranged on a priority basis and according to its objective.
•Provides advice and assists customers with conference/meeting room reservation scheduling or use as well as training if required or supervise the team if needed during the training.
•Manage all recurring booking requests and contact the end-user in advance for alternative meeting rooms before the expiration.
•Preparation of monthly reports related to the Business Center Bookings.
•Submit all necessary reports to the Section Head related to booking, inventory and operations report.
•Gathering the Customer Satisfaction Survey Feedbacks from all the end-users that are conducting their meetings within our operating areas and submit a monthly report to the Head Section.
•Creating a marketing plan alongside the Coordinators for the Business Center operating areas and coordinate with the necessary focal points.
•Review sales data, market trends, forecasts and new product information prepared by the Coordinator.
•Monitors budgets by comparing and analyzing actual results with plans and forecasts.
•Develop price quotations, presentations and proposals for Management as required.
•Cover any operating areas when and where required without affecting the business operations.
Experience, Qualification, Knowledge and Skills:
•A Bachelor's Degree in a relevant discipline is preferred.
•Minimum ten years of experience working in a related field (tourism and hospitality degree/experience in 5-star hotels is a plus).
•Banquet experience in 5-star hotels is a must
•An in-depth understanding of Emirati culture.
•A high degree of computer literacy and demonstrated ability to integrate technology in the workplace.
•Excellent verbal and written communication skills and demonstrated competency to interact with people at all levels of the organization.
•Well-developed organizational and presentation skills.
•The ability to work effectively as a supervisor and team member in a multi-cultural environment.
•A demonstrated willingness to engage in professional development activities to develop and improve new and current skills and to adapt to the evolving needs of the organization.
•Familiar will local authority’s requirements and procedures.