Business Continuity Specialist

dLocal

.What s the opportunity?

Be the Business Continuity Specialist guiding dLocal s operational resilience strategy, elevating incident response, continuity planning, and risk management across markets and partners.Act as a bridge between global standards and local execution, ensuring payment operations continuity for merchants by aligning people, processes, and platforms across time zones.Partner with processors, acquirers, card networks, APM providers, and issuers to proactively reduce risk and minimize impact when incidents occur.Establish clear continuity metrics and routines that protect the merchant experience and support scale.What will I be doing?Lead end-to-end incident management for critical operational events, from triage to resolution, coordinating internal teams and external partners to restore service quicklyRun war rooms when needed, ensure timely stakeholder updates, and manage status communications for CS/AM, merchants, and partnersOwn and continually improve operational playbooks and runbooks for major scenarios (degradations, partner outages, configuration errors, go-live hypercare)Drive root-cause analysis and post-incident reviews; track corrective and preventive actions to closure and ensure learnings are institutionalizedConduct business impact assessments with Product, Engineering, Operations, Risk, and Compliance; define practical RTO/RPO targets and escalation pathsPlan and execute BCP/DR tests with processors, acquirers, and APMs; validate failover paths and data integrity, document gaps, and implement fixesMonitor continuity KPIs and SLAs; partner with Data/BI to surface dashboards for incident trends, MTTA/MTTR, and merchant-impact analyticsStrengthen vendor and partner operational governance (SLAs, escalation matrices, hotlines, and incident exercises) to reduce recovery timeSupport merchant go-live readiness for high-impact launches, including credentials checks, data validations, and structured hypercareMaintain high-quality documentation of incidents and decisions in Jira/Confluence; ensure auditability and traceabilityParticipate in on-call rotations and be available for time-critical coordination across multiple time zones when requiredWhat skills do I need?4 6+ years in payments/fintech operations, business continuity, incident management, merchant operations, or partner/processor supportStrong familiarity with the payments ecosystem (processors, acquirers, APMs, card schemes; credentials, SLAs, settlements/reconciliations)Proven experience leading cross-functional incident response, performing root-cause analysis, and driving corrective actions end-to-endAbility to design, test, and improve continuity playbooks and BCP/DR exercises with internal teams and external partnersExcellent communication and stakeholder management; calm under pressure, merchant-centric, and action-biasedProficiency with Sheets/Excel and ticketing/documentation tools (e.g., Jira/Confluence); comfort with data-driven decision-makingFluency in English;