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Experience
4 - 9 Years
Job Location
Education
Any Graduation
Nationality
Any Nationality
Gender
Any
Vacancy
5 Vacancies
Job Description
Roles & Responsibilities
The Business Excellence Coach ensures that all management-approved operational SOPs and Process Manuals are correctly implemented and sustained at store level. The role focuses on training, coaching, and monitoring store teams to reinforce compliance, consistency, and continuous improvement across all ADCOOP branches.
Key Responsibilities
• Deliver in-store coaching to ensure correct application of management-approved operational procedures.
• Support Area/Store Managers in applying process manuals across all departments.
• Conduct structured store audits and track closure of identified gaps.
• Facilitate store-level training sessions and refreshers on revised manuals.
• Provide feedback to the Business Excellence Lead for manual refinement.
• Prepare and submit reports on compliance, training, and coaching outcomes.
Key Performance Indicators (KPIs)
• Store compliance rate with management-approved operational procedures.
• Number of coaching/training sessions delivered monthly.
• Percentage of audit findings resolved within target timelines.
• Improvement in store audit scores and feedback from Area Managers.
Desired Candidate Profile
Qualifications & Experience
• 3–5 years of experience in retail operations, training, or process improvement.
• Strong understanding of store operations and customer service standards.
• Excellent coaching and communication skills.
Behavioral Competencies
• Motivating and supportive approach.
• Detail-focused and consistent.
• Adaptable to diverse store environments.
• Team-oriented and proactive.
Employment Type
- Full Time
Company Industry
- Retail
Department / Functional Area
- Store Operations (for Retail Industry)
Keywords
- Business Process
- Business Excellence
- Process Excellence
- Operational Excellence
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MAIR GROUP - P.J.S.C
Anvar Mohammed Mohammed - Talent Acquisition Officer
Mina Center, Zayed Port, Abu Dhabi MINA CENTER, MINA, PORT ZAYED, ABU DHABI, 833, UNITED ARAB EMIRATES United Arab Emirates 211, Abu Dhabi, United Arab Emirates (UAE)