Job Description

Roles & Responsibilities

Job Description

Answer the telephone as per Raffles brand standards and telephone etiquette guidelines.
Monitors Message Box task completion that are assigned to the butler team.
Execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards.
Set up and prepare private dining condiments, utensils and trays in accordance with the departmental standards.
Adhere to the gust recognition program by being familiar with the names of the in-house guests and by greeting the guests by name.
Present food and beverages in a manner which ensures that departmental standards are maintained, and guest satisfaction is maximized.
Enquire about the satisfaction with food and beverages, and about the service provided by communicating directly with guests.
Have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries and to up-sell appropriate food and beverage items.
Ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
Knows all arrival lists in advance (7 days prior or upon booking reservation if less than 7 days) and guest profile, including companions preferences as submitted by the butlers.
Curates experiences to include all possible hotel and city activities, bespoke services, and rituals during the guest s stay that are personalized as per record of preferences;
Follows-up on butlers on guest activities to ensure service was/is being delivered well.
Track and monitor services to be performed by other operational departments are met and that butlers follow-through with scheduled requests (turndown, maintenance, F&B) are met.
Answer the telephone as per Raffles brand standards and telephone etiquette guidelines.
Monitors Message Box task completion that are assigned to the butler team.
Execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards.
Set up and prepare private dining condiments, utensils and trays in accordance with the departmental standards.
Adhere to the gust recognition program by being familiar with the names of the in-house guests and by greeting the guests by name.
Present food and beverages in a manner which ensures that departmental standards are maintained, and guest satisfaction is maximized.
Enquire about the satisfaction with food and beverages, and about the service provided by communicating directly with guests.
Have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries and to up-sell appropriate food and beverage items.
Ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
Knows all arrival lists in advance (7 days prior or upon booking reservation if less than 7 days) and guest profile, including companions preferences as submitted by the butlers.
Curates experiences to include all possible hotel and city activities, bespoke services, and rituals during the guest s stay that are personalized as per record of preferences;
Follows-up on butlers on guest activities to ensure service was/is being delivered well.
Track and monitor services to be performed by other operational departments are met and that butlers follow-through with scheduled requests (turndown, maintenance, F&B) are met.

Desired Candidate Profile

A passionate positive personality with excellent eye for detail who can work under pressure with minimal supervision.

Good organizational skills, problem solving skills and engagement with guests to anticipate their needs.
Commitment to meet and exceed all performance standards.
Constantly look to develop own professional skills and abilities.
Adherence to Standard operating procedures
Ability to work a multi-cultural workforce.
High level of integrity, promptness, creativity, enthusiasm, dedication, time management, Team work, flexibility and support for continuous improvement
Good knowledge of the entire Housekeeping Operations
Knowledge of Opera Property Management System preferred.
Curiosity, listening skills
Strong ability and knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).
Perfectly fluent in English

Butler Coordinator RAFFLES

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