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Butler Team Leader

Raffles Dubai

Posted on August 3, 2018

1 - 2 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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We are excited to find the next Heartist Butler Team Leader to join the Raffles Dubai team!
Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.
Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
If you are looking for a dynamic environment for growth, please join us as a Butler Team Leader.
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
• To consistently provide thoughtful, caring and sincere service.
• To identify and anticipate Guests' needs and ensure personalized service is provided
• To oversee all Butlers and the day-to-day operation of the department
• To inform other operating departments of matters related to Butler operations, notably Front Office, to ensure VIP status is communicated
• To schedule routine inspections of all butler areas including occupied and non-occupied rooms
• To ensure all Food and Beverage needs are provided as requested
• To assist with any plans or arrangements the guest intends to make during their stay
• To ensure that all requests from Guests are followed up on
• To ensure all Butlers have knowledge of in suite services, technology, amenities, functions & systems
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned
Qualifications
Qualifications:
• Previous experience as a Butler required
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal and communication skills
• Computer literate in Microsoft Window applications an asset
• University/College degree in a related discipline an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Front Office Hospitality Recruitment Windows Focus Manager Technology

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Raffles Dubai


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