Call Center Account Manager Digital Works Posted on October 10, 2019 5 - 6 years Alexandria - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.• Develop call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.• Maintain And improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.• Meet call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.• Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.• Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.• Establish a high standard for productivity, quality, customer service as well as define user guidelines.• Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.job requirementsMore than 5 years Company Industry Telecom / ISP Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile Profile :• Education :Bachelor s Degree• Professional experience : 5 years of managerial experience (3 years of call center experience preferred)• Language: Fluent Written and Spoken EnglishTechnical Skills :• Budgeting & financial management• Data analysis & action planning• WFM forecasting & capacity planning• Microsoft Office PackageBehavioral Skills :• Critical thinking and problem-solving skills• Planning and organizing• Communication skills• Leadership• Conflict management• Adaptability Keywords Call Center Account Manager REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Call Center Manager Jobs also searched Call Center Manager Jobs Assistant Manager Jobs Customer Service Jobs Call Center Operations Jobs Financial Management Jobs Capacity Planning Jobs Process Improvement Jobs Digital Works View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/238300-Call-Center-Account-Manager-Digital-Works-Alexandria-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?