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Call Center Agent - Arab

Confidential Company

Posted on March 11, 2019

1 - 5 years Al Kuwait - Kuwait

Any Graduation, Bachelor of Arts, Bachelor of Business Administration(Management). Any Arabic National, Egyptian, Jordanian, Kuwaiti

Annual ticket, Medical cover, Life cover & sponsorship

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Job Description

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TO OFFER PERSONALIZED CUSTOMER SERVICES TO CALLERS SUCH AS BENEFICIARIES, PROVIDERS AND/OR INSURANCE COMPANIES, BY DETERMINING REQUIREMENTS; ANSWERING INQUIRIES, RESOLVING PROBLEMS; FULFILLING REQUESTS; MAINTAINING DATABASE. HE / SHE SHOULD PROVIDE ACCURATE AND RELEVANT INFORMATION RELATED TO INSURED MEMBERS’ MEDICAL COVERAGE

BASIC DUTIES:
- Attend to phone calls received from beneficiaries, providers and insurance companies.
- Provide full and accurate information related to beneficiary’s medical coverage as per policy boundaries, inclusion and exclusion list.
- The CC agent will adhere to the standards of call management and the KPIs set by the department managers; will endeavor to eliminate abandoned calls and ensure/ facilitate the provision of quality service to the beneficiaries.
- The CC agent will maintain files for reports.
- Be fully versed and educate callers on multiple insurance policies.
- Might be required to assist in training colleagues and sharing knowledge.
- Able to accurately assess eligibility within the Kuwait guidelines as well as policy boundary.


Insurance

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

- Bachelor’s Degree
- 1-2 years’ experience in Call Centre / Customer Service experience.
- Healthcare / hospital experience is a definite plus.
- Excellent oral and written communication skills.
- Must be computer literate.
- Excellent command of the English & Arabic is a must.
- Must be service-oriented and result-oriented.
- Should be a team-player with an aptitude for customer service.
- Highly decisive and assertive.
- Tactful and discrete when dealing with clients and must be able to handle confidential information and eliminate stress reasons for the callers by offering the best customer services and exceeding clients’ expectations.
- Ability to work under pressure and remain calm in difficult situations.
- Other duties as may be assigned.

Keywords

Customer Care Customer Support Customer Relationship Customer Care Executive Call Center Agent Bpo crm Client Servicing Client Relationship Tele Caller Call Center Executive Communication Skills Customer Service Customer Retention

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