Call Center Agent - Arab Confidential Company Posted on January 31, 2019 1 - 5 years Al Kuwait - Kuwait Any Graduation, Bachelor of Arts, Bachelor of Business Administration(Management). Any Arabic National, Egyptian, Jordanian, Kuwaiti Annual ticket, Medical cover, Life cover & sponsorship Easy Apply Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB TO OFFER PERSONALIZED CUSTOMER SERVICES TO CALLERS SUCH AS BENEFICIARIES, PROVIDERS AND/OR INSURANCE COMPANIES, BY DETERMINING REQUIREMENTS; ANSWERING INQUIRIES, RESOLVING PROBLEMS; FULFILLING REQUESTS; MAINTAINING DATABASE. HE / SHE SHOULD PROVIDE ACCURATE AND RELEVANT INFORMATION RELATED TO INSURED MEMBERS’ MEDICAL COVERAGE BASIC DUTIES: - Attend to phone calls received from beneficiaries, providers and insurance companies. - Provide full and accurate information related to beneficiary’s medical coverage as per policy boundaries, inclusion and exclusion list. - The CC agent will adhere to the standards of call management and the KPIs set by the department managers; will endeavor to eliminate abandoned calls and ensure/ facilitate the provision of quality service to the beneficiaries. - The CC agent will maintain files for reports. - Be fully versed and educate callers on multiple insurance policies. - Might be required to assist in training colleagues and sharing knowledge. - Able to accurately assess eligibility within the Kuwait guidelines as well as policy boundary. Company Industry Insurance Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile - Bachelor’s Degree - 1-2 years’ experience in Call Centre / Customer Service experience. - Healthcare / hospital experience is a definite plus. - Excellent oral and written communication skills. - Must be computer literate. - Excellent command of the English & Arabic is a must. - Must be service-oriented and result-oriented. - Should be a team-player with an aptitude for customer service. - Highly decisive and assertive. - Tactful and discrete when dealing with clients and must be able to handle confidential information and eliminate stress reasons for the callers by offering the best customer services and exceeding clients’ expectations. - Ability to work under pressure and remain calm in difficult situations. - Other duties as may be assigned. Keywords Customer Care Customer Support Customer Relationship Customer Care Executive Call Center Agent Bpo crm Client Servicing Client Relationship Tele Caller Call Center Executive Communication Skills Customer Service Customer Retention Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Call Center Agent Jobs also searched Call Center Agent Jobs Call Center Executive Jobs Customer Care Executive Jobs Customer Service Jobs BPO Jobs Call Center Jobs Calling Jobs Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?